Junior Collections Officer – B2B Credit Operations
Job in
Jeddah, Riyadh Region, Saudi Arabia
Listed on 2026-02-20
Listing for:
Sanabil Studio
Full Time
position Listed on 2026-02-20
Job specializations:
-
Finance & Banking
Accounts Receivable/ Collections, Financial Analyst
Job Description & How to Apply Below
About The Role
We are hiring a Junior Collections Officer to support day‑to‑day collections for Trade Pay's B2B credit product, serving mini‑markets, baqalas, and Ho Re Ca businesses across Jeddah. This is a structured, process‑driven role you will be trained on professional collections practices, work closely with Credit and Operations teams, and operate within a clear escalation framework. If you are reliable, calm with merchants, and take process seriously, this role is for you.
WhatYou Will Do
- Collections Execution
- Conduct daily soft collections: track payments, promises to pay, and settlement status
- Maintain accurate collection notes for every merchant interaction
- Monitoring & Escalation
- Monitor assigned merchant accounts across current, arrears, and delinquent buckets
- Identify early risk signals and flag them promptly to the Credit team
- Escalate cases strictly according to defined rules
- Process & Reporting
- Follow collections SOPs without deviation
- Provide feedback on merchant behavior and operational issues
- Maintain daily logs of communications and payments received
- Support weekly collections reporting
What We Are Looking For
- 1–3 years in collections, credit ops, or operations support
- Comfortable speaking with merchants and following up on payments
- Able to handle resistance professionally and calmly
- Basic understanding of overdue payments and escalation processes
- Experience with FMCG merchants, baqalas, or mini‑markets
- Exposure to trade credit or B2B credit products
- Urdu:
Fluent - Arabic:
Fluent or very strong - English:
Basic working level (reading simple instructions, internal communication)
- Valid Saudi driving license — daily driving within Jeddah is part of the role
- Company car will be provided
- Disciplined and reliable
- Follows rules and defined processes — does not improvise
- Calm but firm when dealing with merchants
- Not afraid of follow‑ups
- Flags problems early
- Driven by results: recovery rate, DPD control, and process discipline
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