Customer Service Representative

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

responsible for directly supporting patients enrolled in the My Care program, from registration through follow-up. The role focuses on building strong communication with patients, ensuring they attend their appointments, receive their services, and feel supported throughout their care journey.

• Contact patients by phone to introduce and enroll them in the My Care program.
• Follow up on scheduled appointments and assist patients with rescheduling if needed.
• Answer patient inquiries related to the My Care program and its benefits.
• Coordinate with clinical and administrative teams to ensure smooth service delivery for enrolled patients.
• Submit daily reports to the supervisor including registration numbers, no-shows, and patient feedback.
• Deliver a compassionate and supportive experience that strengthens patient loyalty.
• Accurately document all patient data, interactions, and notes in the system.
• The employee may be assigned additional duties within their scope of work based on business needs and may be rotated between units or teams within the center as required.

• High school diploma required (Diploma or Bachelor's degree preferred).
• Previous experience in customer service or healthcare coordination is preferred