Service Desk Specialist; Asset Management
Job in
Jeddah, Saudi Arabia
Listed on 2025-12-18
Listing for:
Alnafitha IT
Full Time
position Listed on 2025-12-18
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Responsibilities
- Provide Technical support for users.
- Manage and support the installation of desktop computers and accessories.
- Assist infrastructure engineers with technical support for networks and infrastructure.
- Support in preparing audio and visual systems for meeting rooms.
- Support in preparing and installing networks, infrastructure, desktop computers and accessories.
- Support in preparing printers and telephone communication devices.
- Provide all levels support monitoring and managing tickets.
- Answer IT Service Desk calls and emails, providing solutions and/or escalating requests and problems to designated second level responders.
- Complete tickets for IT Service Desk inquiries and follow-ups to ensure tickets are updated and acknowledged to the point of verifying completion and closing them out.
- Limiting the management of IT assets.
- Practical experience in the field of information technology for a period of not less than 3 years.
- Degrees in the field of computer science, network engineering, IT infrastructure, and technical support.
- Experience in dealing with assets and devices.
- ITIL Expert (Must).
- MCSA Certified (Must).
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