Junior Executive - IT & Infrastructure

Junior Executive - IT & Infrastructure

Hayleys Group is amongst Sri Lanka's largest, and most respected diversified conglomerates with a turnover in excess of USD 1 Billion.

We are seeking a dedicated individual who are passionate about Information Technology.

Hayleys Aventura (Private) Limited is a fully-owned subsidiary of Hayleys PLC, providing a comprehensive range of best quality and reliable industrial solutions in local and foreign markets through its various business units.

• Provide first-level IT support to users for hardware, software, email, network, and system-related issues.
• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT peripherals.
• Assist in user account management, including creation, modification, and deactivation of user and email accounts as per approved requests.
• Support operating systems, Microsoft 365 applications, and standard business software.
• Assist in basic network support activities, including LAN/Wi-Fi connectivity, VPN access, and troubleshooting.
• Ensure compliance with IT policies, security standards, and data protection guidelines.
• Maintain accurate IT asset inventories, service records, and documentation.
• Log, track, and resolve IT issues through the Helpdesk system, ensuring timely follow-up and closure.
• Coordinate with external vendors and service providers for repairs, maintenance, and installations when required.
• Assist in system upgrades, patching, and routine maintenance activities.
• Support IT onboarding and offboarding activities for employees.
• Identify recurring IT issues and elevate them to senior IT staff when necessary.
• Provide basic user training and guidance on the proper use of IT systems and equipment.
• Support IT projects and initiatives assigned by the IT management.

• Diploma or Degree in Information Technology / Computer Science or a related field.
• Minimum 1-2 years of experience in an IT support or similar role.
• Good knowledge of computer hardware, software, operating systems, and networks.
• Basic understanding of networking, internet applications, and system security.
• Good problem-solving, diagnostic, and communication skills.
• Ability to manage tasks effectively and work under minimal supervision.

An attractive remuneration package awaits the successful candidate.

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