IT System Engineer

Overview

As an IT Systems Engineer, will provide technical support across the Sahm office, internal and external DC, help desk, perform high standard system/network development and vendor interaction.

The IT System Engineer’s tasks will include but are not limited to:

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Establish accounts for new users and assist with password or login problems
• Troubleshoot and resolve issues with software, hardware, and network
• Walk colleagues through steps to help them resolve their technical problems
• Analyze records and logs to spot underlying trends and potential issues with IT scheduled activities
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Strong learning ability and sense of responsibility and teamwork spirit, willing to accept challenging work, able to complete tasks in a timely and efficient manner
• Providing technical support across the company (this may be in person or over the phone)
• Setting up and managing accounts for new users
• Repairing and replacing equipment as necessary
• Testing and support the implementation of new technology, solutions, or applications
• Occasionally require working in data center for the network changes
• Possibly provide end-user training
• Learn the company's internal knowledge base documents and create new knowledge base documents IT related

Bachelor of Science Information Technology or equivalent degree

• 2-4 years of experience.
• (Must have)
• Cisco Certified Network Professional (CCNP)
• MCSA, higher certificate, or equivalent certification.
• Avaya Aura Call Center Administration & Configuration
• VMWare vSphere ESXi and vCenter Administration
• Native Arabic fluent in write and speak English
• Preferred Diploma or Certificate in Computing, Engineering, or related field experience would be an advantage
• Minimum two years of experience in Networking and System fields
• Knowledge and expertise with a variety of software, hardware, and applications.
• Excellent skills to solve complicated problems and see projects through to completion
• Analytical skills to study problems and records and identify solutions
• Team-oriented attitude to help other colleagues and teams with technical problems
• Strong interpersonal communication and relationship-building skills
• Ability to manage time and effectively prioritize numerous projects at one time
• Organized and attentive to detail
• Must be flexible with changing priorities and able to communicate in a polite and professional manners