Information Technology Administrator

Our Client in Jeddah is seeking a motivated, dynamic, and detail-oriented IT professional to manage and support the school’s IT environment. The role covers IT infrastructure, user support, systems administration, and coordination with external service providers
, ensuring reliable and secure IT services for staff and teachers.

• Manage and administer Windows environments (Windows Server, Active Directory, Hyper-V, DFS, clusters).
• Ensure the availability and performance of storage and backup systems (NAS, replication, backups).
• Configure and maintain network services (TCP/IP, DNS, DHCP, VLAN).
• Manage network equipment including switches, routers, Wi-Fi access points, and Wi-Fi controllers.
• Implement and maintain IT security measures (antivirus, firewalls, system protections).

• Ensure the smooth daily operation of IT hardware and equipment (computers, tablets, iPads, printers, projectors, and local network).
• Provide technical support to teachers and staff (network access, printing, basic applications).
• Diagnose and resolve hardware and software issues
  , independently or in coordination with external providers.
• Perform basic system and device configurations
  .
• Maintain an inventory of IT equipment (census, allocation, lifecycle tracking).
• Monitor incidents and equipment status, issuing alerts in case of breakdowns.
• Maintain incident logs and tracking tables for equipment and support requests.
• Act as the main point of contact between the school and the external IT maintenance company.
• Follow up on service tickets
  , priorities, and resolutions.
• Communicate technical information clearly to internal stakeholders and external partners.
• Report regularly to management on IT status, incidents, and ongoing projects.
• Proactively suggest improvements, optimizations, and new ideas
  .
• Participate in the development of IT procedures and best practices.
• Stay up to date with new technologies and tools relevant to the role.

• Bachelor’s degree in Computer Science or a related field.

• Minimum 2 years of experience in IT support or systems administration.
• Experience in an educational environment is an advantage.

• Windows Server administration:
  Active Directory, Hyper-V, DFS
• Networking fundamentals and equipment management
• Printers, Wi-Fi, and mobile device environments