Senior Program Manager, RBS DCUE

The job involves end to end business planning including but not limited to creating annual plans and strategy for execution, ensuring operational rigor, designing high business impact processes and identifying automation possibilities that drives process efficiency. As a large-program owner, He/she will be the strategic point of contact to business, operations and tech teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote global teams in business and technology at senior leadership levels.

He/She will manage business impact via functional activities and will be accountable for designing and delivering on all KPIs of the same. He/she should define the program (mission, vision, tenets), set objectives, analyze data, drive improvements that are quantified with metrics, and influence resource allocation. He/She will solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks).

He/She will be data-driven and demonstrate good judgment in how and when to elevate. A successful candidate will be an exceptional strategic thinker.

This Senior Program Manager will own the S-Team Feeder goal of delivering $0.5B COI through Upstream Defect Elimination of catalog defects. Defective Catalog Update Elimination (DCUE) is a program with the vision of zero catalog defects in the Amazon catalog. The role encompasses leading a comprehensive Upstream Defect Elimination program that will drive stakeholder action and engagement through data, insights, solution launches, and feedback mechanisms.

The manager will establish clear accountability structures, measure impact through catalog defect rate and program-specific KPIs, and coordinate cross-functional execution to deliver catalog defect elimination that directly correlates with improved organizational performance and overall COI delivered by the org.

• Leads strategic cross-functional initiatives and defines multi-year roadmaps aligned with business objectives
• Influences senior leadership through data-driven insights and executive reporting
• Designs scalable frameworks and drives organizational change management
• Leverages GenAI technologies to transform operations—building AI-powered solutions on platforms like Amazon Quick Suite for workforce optimization and automation
• Mentors teams while translating ambiguous challenges into structured programs with measurable impact

Retail Business Service accelerates WW Amazon Stores growth by improving customer and Selling Partner experiences while optimizing costs. Our three-fold charter:
1) Detect and fix customer shopping impediments,
2) Grow SP business profitably including scaled tier-2/3 management,
3) Reduce Cost-to-Serve across Stores P&L.

• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of program or project management experience
• 5+ years of delivering cross functional projects experience
• Experience defining program requirements and using data and metrics to determine improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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