Operations Support Executive - JP, JP Ship

Operations Support Executive - JP, JP Easy Ship

Job  | ICP-Dalian branch - J15

The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stakeholder management, within and outside of Amazon, rolling out new processes, and running central control centers. The role requires proficiency in Japanese, a broader perspective on customer experience, and a strong willingness to take ownership.

The candidate should have skills in identifying patterns and disruptions, scrutinizing details, and forecasting data implications.

This team supports inbound and outbound operations via voice and non‑voice channels. The candidate must be ready to work on weekends and in shifts.

• Remotely monitor efficient functioning of the assigned sites via outbound calls, emails, and coordination with field executives.
• Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations.
• Train and direct sellers for execution and adherence to norms and practices.
• Devise and deploy SOPs, analyze data, and propose features and processes that focus on improving the Seller experience.
• Willing to work on weekends.

• Speak, write, and read fluently in Japanese at a business level or above (N1+).
• Speak, write, and read fluently in English.

• Knowledge of Microsoft Office including Outlook, Word, and Excel.

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Posted: February 12, 2026 (Updated about 2 hours ago)

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