Sr. Manager,Program Management, Retail Business Services; RBS

Amazon strives to be the world's most customer centric company. To support that, Retail Business services (RBS), Brand Experience (BX) organization creates, builds and leads innovation for Brand Owners. We enable brands to develop, launch and grow products to improve CX and their business in the Amazon store worldwide. We achieve this by building self-help tools, recommendation, business impact, customer preferences, and trends leveraging customer feedback.

We are seeking a Sr Manager Program Manager to lead our RBS BX initiative. This role will lead a team of multiple jof families to build and develop products, programs and self-help tools for WW brands to help them improve CX and grow their business, owns the vision and long-term roadmap, and drive teams to execute on that vision. The role will be responsible for setting the direction for the portfolio of products/offerings, define goals, prioritize features according to customer value, prepare launch & identify GTM strategies for the portfolio.

The Sr Manager Program Manager is a bar-raising communicator, both verbal and written, and is a well-respected leader within the business. This role requires the ability to influence across stakeholder teams to drive alignment and requires a highly effective and established leader to navigate effectively and develop the team. This role requires clear articulation of complex problems and proposed solutions and requires high judgement to ensure the right leaders are involved in decisions and regularly informed on progress.

This role aligns teams towards clear priorities and advocates for investment delivering large, complex business initiatives, with clear mechanisms that audit progress towards shared goals and regularly reports results to ensure long-term business success. This leader collaborates across VP-level organizations including, Return and re commerce, Amazon Catalog systems & Services, Amazon Customer Experience Teams, Amazon Selling Partner Services and Amazon Private brands to join forces on shared Business Priorities.

• Identify opportunities to improve Brand Experience on Amazon and translate those opportunities into guidance for the program managers in our organization, upholding a high standard of product and technical rigor and excellence.
• Design and lead roadmaps for complex self-help tools to help Brands while creating long-term value for shoppers.
• Work with engineering partners to make the right trade-offs, unblock them, and build synergies between multiple tech, product, and program teams.
• Communicate innovations to broader internal and external teams and communities.

• 7+ years of team management experience
• MBA
• Experience working with, presenting to and influencing senior executives up to VP level
• Experience developing and managing a high-performing team

• Experience implementing repeatable processes and driving automation or standardization
• Experience defining program requirements and using data and metrics to drive improvements

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