Program Manager, UDE

Inc. (NASDAQ:

AMZN) is a Fortune 500 company based in Seattle that opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Inc. seeks to be Earth's most customer centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history!

SPEG UDE Program is looking for a highly skilled and analytical Program Manager to drive Upstream Defect Elimination (UDE) initiatives across our Selling Partner Efficiency & Growth (SPEG) organization, delivering measurable business impact through strategic defect prevention at source.

• Core Competencies: Strategic Vision & Execution - Demonstrates ability to identify opportunities, build comprehensive pipelines, and exceed ambitious targets. Translates complex technical problems into executive level strategic narratives that secure leadership buy in across multiple VP organizations.
• Cross Functional Partnership: Proven track record partnering with L6 L7 leaders across multiple VP organizations to influence roadmaps without direct authority. Builds trust through data driven insights and vendor advocacy, converting bottom line initiatives to top line priorities.
• Program Governance Excellence - Establishes scalable frameworks including quality controls, standardized methodologies, and executive reporting mechanisms. Maintains rigorous oversight of 30+ concurrent initiatives while driving accountability through structured reviews and clear escalation paths.
• Financial Acumen - Quantifies complex business impacts across COI, iGMS, VCtS, and HC savings with Data Science's & finance validation. Secures pre approvals and entitlement sign offs through systematic methodology alignment with RBS Finance and Data Sciences teams.
• Technical Problem Solving - Conducts root cause analysis on systemic defects, designs upstream solutions, and drives end to end implementation across legacy systems. Navigates technical complexities while managing engineering dependencies and resource constraints.
• Stakeholder Management - Orchestrates workshops with 10+ cross functional teams, presents strategic documents to retail leaders, and maintains regular engagement with senior stakeholders. Translates technical details into business outcomes for executive audiences.

What makes this candidate exceptional:
They combine strategic thinking with execution rigor, influence without authority, and scale solutions from marketplace specific pilots to worldwide implementations, all while maintaining the highest quality standards and exceeding every measurable goal.

• 3+ years of program management experience with demonstrated success managing complex, cross organizational initiatives spanning multiple VP organizations.
• Proven ability to influence technical roadmaps and secure alignment from senior leaders (L6 L7) across multiple organizations without direct authority.
• Strong analytical and financial acumen to quantify business impact across COI, iGMS, VCtS, and HC savings metrics with finance validation.
• Track record of exceeding ambitious goals through strategic planning, systematic execution, and rigorous quality standards.
• Demonstrated capability conducting root cause analysis on systemic defects and designing upstream solutions across legacy systems.
• Experience managing engineering dependencies and navigating technical complexities while balancing resource constraints.
• Strong stakeholder management skills orchestrating workshops with 10+ cross functional teams and presenting to L6 L7 retail leaders.
• Ability to translate technical details into business outcomes and strategic narratives for executive audiences.

• Experience with supply chain operations, vendor management, or retail systems.
• Background in defect elimination, process optimization, or operational excellence initiatives highly valued.
• Experience with SQL queries.
• Project management certificate.
• Lean Six Sigma certificate - GB or BB.
• Master's degree.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status,…