Tamheer - E-Commerce UX & CX

Design and enhance end-to-end digital customer journeys while supporting Customer Experience initiatives, including customer research, feedback analysis, and direct interaction with customers to improve overall digital performance and satisfaction.

• Design user flows, journey maps, and wireframes.
• Identify pain points across the E2E digital journey.
• Collaborate with stakeholders to improve usability and conversion.
• Conduct usability testing and A/B testing.

• Create responsive designs (Web & Mobile).
• Develop interactive prototypes.
• Ensure visual consistency and branding alignment.
• Optimize UI to reduce drop-offs and improve conversion.

• Conduct customer interviews and research calls.
• Perform outbound calls to understand drop-offs and feedback.
• Analyze CSAT, NPS, and customer feedback trends.
• Identify root causes behind customer complaints.
• Translate customer insights into UX improvements.
• Support VoC (Voice of Customer) initiatives.
• Participate in usability testing sessions with real customers.

• Monitor customer journey performance metrics.
• Work with analytics to identify improvement opportunities.
• Recommend enhancements based on behavioral and qualitative insights.