IT Support Engineer - Saudi Nationals, OTS

Overview

Description
Role is based in Riyadh, Saudi Arabia. This position is open to candidates who fulfill the nationality criteria stipulated by local regulations in accordance with national labor laws.

Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. This role supports that mission by enabling infrastructure and IT services to meet operations needs. The IT teams keep our business running by resolving complex hardware, software, server and infrastructure issues, with both on-site and on-call capacity for our Operations network.

As an IT Support Engineer you will report to the IT Manager at your home site and will be responsible for working closely with the business, your colleagues and remote support teams to implement and maintain critical infrastructure elements as well as some day-to-day support to meet our operations present and future business needs. You will be an escalation point for the team of IT Support Technicians, remote teams and Operations on technical issues as well as an interface between these teams as required.

There will be opportunities to get involved in projects and innovate. You will be a key part of a multinational team, delivering high-quality results and seeking improvements.

• Working as part of a busy support team, you will implement and maintain IT infrastructure and interface confidently with senior management stakeholders at varying levels across multiple business entities.
• Provide a support service that ensures all IT equipment and infrastructure runs at optimum performance and that departmental KPIs and SLAs are met at your home site and any remote sites you and your team support.
• Run projects across the site, working with the business, fellow engineers and remote support teams to implement changes and additions to the site’s technology infrastructure.
• Maintain awareness of business and technology trends; occasional travel may be required.

The extent of your responsibilities will include but are not limited to:

• Manage the availability of all IT equipment and infrastructure, seeking continuous improvement to equipment efficiency and cost reductions.
• Coordinate with global SME teams to install and maintain networking and server infrastructure in accordance with Amazon standards.
• Create, review, revise, and execute change management requests and project plans as required.
• Perform site audits on technical infrastructure to ensure adherence to latest Amazon IT and Health & Safety guidelines.
• Represent the IT department in site meetings and be the point of contact/escalation for the business and other support functions.
• Act as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards.
• Undertake project management: act as a single point of contact for projects; provide technical and management support/input to site and team projects; keep key stakeholders informed of progress and maintain project documentation; validate and sanity-check the technical execution of projects.
• Provide direction and support to the IT Support Technicians regarding trouble tickets and action items.
• Manage and support the updating and auditing of departmental documentation.
• Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand.
• Produce weekly reports covering metrics and work performed.
• Contribute to the paid on-call schedule covering your home site and sites within your node/region for high-severity incidents.
• Provide mentoring and training to technicians and other engineers; act as technical contact for remote support teams as required.
• Support the recruitment of new talent into OpsTechIT (once trained).

Operations – Fulfilment Center and Logistics. Operations is at the heart of the Amazon customer experience. OpsTechIT is central to meeting customer promises and business needs within Fulfilment Centers, managing fast-paced inventory from inbound to outbound.

• 1+ years of Windows Server…