More jobs:
IT Specialist
Job in
Jeddah, Saudi Arabia
Listed on 2026-05-27
Listing for:
Fakeeh Care Group
Full Time
position Listed on 2026-05-27
Job specializations:
-
IT/Tech
Technical Support, IT Support, Systems Analyst
Job Description & How to Apply Below
Description
Job Purpose:
To provide functional and technical support and expertise in the configuration, support, training, deployment, and issue resolution of medical applications, including front office and third-party related applications.
Key Responsibilities And Duties- Provides 2nd-line support to Fakeeh Care entity’s clinical application users to resolve technical issues promptly. Provides 1st-line support as needed.
- Monitors, maintains, and updates clinical solutions and third-party clinical solutions/add-ons to ensure proper functioning for users.
- Registers and documents daily work activities and support cases as required.
- Maintains good communication with users, providing ongoing technical support and updates on case progress.
- Troubleshoots and resolves product issues, focusing on problem resolution and maintaining related documentation.
- Tracks and manages the progression of user cases and assigned tasks through to closure, ensuring timely resolutions.
- Collaborates with team members to continuously improve work routines, processes, and product knowledge within the Customer Care Services department.
- Facilitates strong working relationships with the solutions delivery team to ensure effective collaboration on projects and issues.
- Balances project priorities to ensure that the application landscape maintains a high degree of stability and availability.
- Ensures deliverables are functionally appropriate, technically sound, and well‑integrated into the overall system.
- Maintains accurate documentation regarding process flows, design specifications, and daily work requirements.
- Utilizes Application Solution Manager for problem‑solving, solution exploration, and daily work needs.
- Other duties as assigned within the scope of the job.
IT Specialist: 0 - 2 years of experience in IT support or application support in a healthcare setting.
Senior IT Specialist:
Minimum of 3 years of experience in IT support or application support in a healthcare setting.
Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field. A Master's degree is a plus.
LanguageExcellent command of oral and written English and prefer Arabic.
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