Business Process Consultant

Job Description:
Business Process Optimization Specialist (System Design & Business/System Analyst)

Role Summary

We are seeking a Business Process Optimization Specialist with strong capabilities in business analysis, system analysis, and system design. This role focuses on improving end-to-end processes across departments by identifying inefficiencies, redesigning workflows, translating business needs into system requirements, and partnering with technical teams to deliver scalable solutions.

The ideal candidate combines process improvement expertise (Lean/Six Sigma mindset), systems thinking, and hands-on analytical skills to document requirements, design target processes, and ensure solutions deliver measurable value.

Key Responsibilities

1) Business Process Assessment & Optimization

• Map current (“As-Is”) processes using BPMN, flowcharts, or value stream mapping.
• Identify bottlenecks, control gaps, duplicate steps, waste, and automation opportunities.
• Design and document future (“To-Be”) processes aligned with business goals.
• Define measurable success metrics (cycle time, cost, error rate, compliance, customer satisfaction).
• Lead process standardization initiatives across multiple sites/functions, where applicable.

2) Business Analysis & Requirements Management

• Conduct stakeholder interviews and workshops to capture business needs.
• Translate business needs into structured documentation, including:
• Business Requirements Documents (BRD)
• Functional Requirements Documents (FRD)
• Non-Functional Requirements (NFRs), including performance, availability, security, and audit requirements
• User stories and acceptance criteria
• Maintain requirements traceability from request → design → build → test → go-live.

3) System Analysis & System Design Support

• Analyze existing systems, integrations, data flows, and user journeys.
• Produce solution design artifacts in collaboration with architecture and engineering teams, including:
• Context diagrams and system interaction diagrams
• Data Flow Diagrams (DFD)
• Logical data models and ER diagrams, where required
• API/integration requirements and interface specifications
• Ensure designs reflect operational realities, internal controls, and scalability requirements.

4) Automation & Digital Enablement

• Identify opportunities for workflow automation (approvals, forms, case management, reporting).
• Work with IT teams to implement solutions using enterprise tools (ERP, HRIS, CRM, workflow platforms).
• Support user adoption by simplifying processes, improving usability, and reducing manual work.

5) Testing, Validation & Implementation Support

• Create test plans and test scenarios aligned with business requirements.
• Coordinate User Acceptance Testing (UAT), collect feedback, and ensure issues are properly tracked and resolved.
• Prepare cutover/go-live checklists, user guides, and training materials.
• Support hypercare activities and continuous improvement after go-live.

6) Governance, Controls & Compliance (as required)

• Embed internal controls and auditability into process and system designs.
• Ensure process documentation supports policy, quality, and regulatory requirements where relevant.
• Maintain version control of process documentation and requirement baselines.

Required Qualifications

• Bachelor’s degree in Business, Information Systems, Industrial Engineering, Computer Science, or a related field.
• 3–7 years of experience in business process improvement and business/system analysis roles.
• Proven experience in documenting and optimizing workflows and translating them into system requirements.

Essential Skills & Competencies

Process & Analysis

• Strong process modeling skills (BPMN, flowcharts, SIPOC, value-stream mapping).
• Strong root-cause analysis, gap analysis, and continuous improvement capabilities.
• Ability to quantify value and build business cases (time savings, cost reduction, risk reduction).

System Design & Technical Understanding

• Solid understanding of the Software Development Life Cycle (SDLC): requirements → design → build → test → deploy.
• Comfortable collaborating with technical teams on:
• Data concepts (entities, relationships, master data)
• Integration patterns (APIs, file interfaces, middleware concepts)
• Reporting and…