Systems & Digital Operations Specialist

Eram Talent is seeking a Systems & Digital Operations Specialist to join our team in Saudi Arabia. The Specialist is responsible for the effective day to day administration, reliability, and continuity of TKS digital systems, user devices, and classroom technology that support teaching, learning, admissions, communications, and school operations. This is a non managerial, hands on role focused on execution, support, and coordination in line with TKS policies and procedures.

• Administer and support core school systems including Power School, Toddle, and Google Workspace for Education.
• Manage user accounts, permissions, and access controls in line with school policies and data protection standards.
• Monitor system availability and ensure timely escalation of technical issues.
• Support setup, configuration, and maintenance of devices such as iPads, laptops, and peripherals.
• Maintain device inventory, lifecycle management, and coordinate repairs or replacements with vendors.
• Provide support for classroom and shared space AV systems, including projectors, displays, and conferencing tools.
• Assist teachers and staff with basic troubleshooting for lessons, meetings, and school events.
• Support academic year readiness, including onboarding, class setup, and device allocation.
• Maintain documentation, track tickets, licenses, warranties, and vendor coordination.
• Provide operational and cross functional support to Academic, Admissions, HR, and Operations teams.

• Bachelor's degree in IT, Computer Science, or a related field (preferred).
• Proven experience in IT support, systems administration, or digital operations.
• Hands on experience supporting user devices such as laptops and tablets.
• Familiarity with systems like Power School, Toddle, or similar SIS/LMS platforms.
• Experience working with Google Workspace for Education or similar tools.
• Strong organizational and documentation skills.
• Ability to follow procedures and safely escalate issues.
• Experience supporting non technical users, ideally in a school environment.
• Basic knowledge of AV/classroom technology systems.
• Understanding of data protection, confidentiality, and IT security practices.