Digital & Tech D&T Specialist

Digital & Tech (D&T) Specialist - The Digital & Tech (D&T) Specialist is accountable for the delivery and support of site based digital workplace and commercial technology services across Operating Units. The role provides primarily hands on, in person technology support, ensuring employees can work effectively with digital tools, day to day technical issues are resolved, and cyber security practices are correctly applied on site.

• Act as the primary market point of contact (SPOC) for Operating Unit (OU) Tech Partners, ensuring alignment between site operations, commercial priorities, and Digital & Tech initiatives.
• Support OU Tech Partners in capturing and articulating site level business needs, translating operational challenges into clear digital opportunities, requirements and prioritization.
• Support the effective usage, stability and adoption of commercial technology platforms (e.g. DMS, SFA, and other execution tools). Contribute to the execution of pilots, innovations and local digital initiatives, ensuring smooth rollout and actionable feedback to Tech Partners and central teams.
• Maintain visibility of site level service performance, recurring issues and user experience insights, and provide structured reporting to OU Tech Partners and D&T leadership. Leverage service data and operational insights to identify improvement opportunities, supporting continuous optimisation of both digital workplace and commercial technology environments.
• Act as a feedback bridge between business users and D&T teams, ensuring local realities, constraints and opportunities are effectively represented in decision making.

• Own day to day technology service delivery at the site. Partner with D&T teams and third party providers to support routine checks on critical site technology and equipment.
• Maintain local asset inventory in line with Haleon policy and support the full asset lifecycle.
• Support planned changes or roll outs (upgrades, migrations, new tools), including coordination, communication and floor walking support. Support the migration of local applications to strategic global platforms where possible, working with central D&T teams.

• Oversee service level agreements and incident resolution for the site.
• Act as a point of escalation for incident and problem resolution, following Haleon incident and service management playbooks.
• Represent the site on incident management calls as required, ensuring site impact and operational context are clearly understood.
• Identify recurring issues and work with relevant D&T teams and suppliers to implement permanent fixes and service improvements.
• Provide site level input into post incident reviews and service improvement discussions.

• Build strong working relationships with local Commercial leadership, functional teams and end users to understand priorities and represent site needs in D&T discussions.
• Collaborate with Service Management and MEA Digital & Tech Heads to provide site level input on local service performance.
• Act as a local champion for D&T initiatives and change, supporting adoption through practical, on site engagement.

• Provide short, practical training sessions on D&T capabilities, policies and initiatives.
• Encourage self service, effective use of knowledge articles, and compliance with approved tools and secure processes.

• Provide in person, hands on support for the digital workplace requirements of the site.
• Support conference rooms and shared spaces, including AV and hybrid meeting technology.
• Support local technology processes such as onboarding and offboarding.

• Act as the on site contact for cyber security related queries and minor incidents, working closely with the central Cyber Security team.
• Ensure endpoint security measures are correctly applied on site and on any local applications.
• Support the correct application of user access management protocols at site and promote Haleon secure working practices.
• Help detect and elevate suspected security incidents following Haleon security playbooks.

• Bachelor's degree in computer science, Information Systems, Business Informatics or a related field.
• 2-4 years of experience in IT support, digital workplace, or site based technology roles.
• Solid hands on experience with Microsoft productivity tools, collaboration platforms, and video conferencing technologies.
• Exposure to IT service management practices and tools (e.g. Service Now), including incident and request handling.
• Foundational understanding of cyber security principles and secure working practices.
• Basic understanding of business operations with the ability to engage with non technical stakeholders and translate technical issues into business context.
• Demonstrated ability to work across central teams,…