Automated Operations Engineer Access TX

Join our Team

We are looking for a motivated Front Office RAN - Automated Operations Engineer to support operational activities across telecom and IT domains, contributing to alarm monitoring, incident handling, reporting, automation support, and operational coordination.

In this role, you will gain hands‑on experience in managed services operations while supporting service assurance activities, automation initiatives, and operational excellence in a dynamic, technology‑driven environment. This is an excellent opportunity for individuals looking to build a career in telecom operations, automation, and AI‑driven managed services.

• Responsible for alarm monitoring and incident handling activities across telecom and IT environments
• Perform initial troubleshooting, event analysis, and incident escalation according to defined operational procedures
• Assist in the execution of operational reporting, data analysis, and performance tracking activities
• Support automation initiatives, including the use and maintenance of scripts, dashboards, and workflow tools
• Coordinate with operational teams to ensure timely resolution of incidents and service requests
• Contribute to service assurance activities and ensure adherence to operational processes and procedures
• Assist in identifying opportunities for operational improvements and automation enhancements
• Support the preparation and maintenance of operational documentation, reports, and knowledge articles
• Participate in shift‑based operations, ensuring service continuity and compliance with operational targets
• Collaborate with cross‑functional teams and gain exposure to telecom network technologies and managed services practices
• Participate in training and continuous learning activities related to telecom operations, automation, and emerging technologies
• Support the implementation of AI‑driven operational improvements and modern service management practices

• Bachelor’s degree in Telecommunications, Information Technology, Computer Science, Engineering, or a related field
• Strong understanding of telecommunications RAN / MW, networking, IT systems, or automation concepts
• Previous experience in Managing Telecom Networks (minimum 2 years’ experience) or IT Operations
• Strong analytical and problem‑solving skills with a structured approach to troubleshooting
• Interest in telecom operations, automation technologies, scripting, and AI‑driven solutions
• Good communication and collaboration skills with the ability to work in multicultural environments
• Willingness to learn and adapt to new technologies, tools, and operational processes
• Basic knowledge of scripting languages, databases, or automation tools is considered an advantage
• Good understanding of incident management, monitoring tools, or managed services concepts is a plus
• Ability to work in a shift‑based operational environment and manage multiple priorities
• Self‑motivated mindset with a strong desire to develop technical and operational expertise

• Exposure to modern telecom operations and managed services environments
• Hands‑on experience with automation, AI‑driven operational improvements, and service assurance practices
• Opportunities to develop technical, operational, and analytical capabilities
• Structured learning and career development pathways within telecom operations and automation domains
• Career growth opportunities toward engineering, automation, operations, service management, or leadership roles
• An opportunity to be part of a dynamic team driving operational excellence and next‑generation managed services capabilities

Saudi Arabia (SA) || Riyadh

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that’s why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity Employer.