Manager of Solution Center

The role is accountable for the overall success of the Solution Center, ensuring projects within the roadmap are delivered on schedule, within scope, budget, and quality expectations, while contributing to revenue generation. This role includes both strategic planning and day-to-day management of the Solution Center, as well as oversight of deliverables execution. The solution center manager will build and further develop customer relationships and support business growth opportunities, including up selling services.

• Solution Center Delivery & Governance
  • Ensure delivery of roadmap projects within agreed scope, schedule, quality, and budget, while supporting revenue objectives.
  • Manage the overall Solution Center budget.
  • Collaborate with the business controlling team on financial planning and reporting.
  • Oversee invoicing activities with relevant support.
  • Set and maintain governance with customer and internal teams.
  • Escalate unresolved issues when needed.
  • Facilitate internal and external steering committees.
  • Identify resource needs and align with line organisations on resource allocation.
  • Assess commercial and financial risks and define mitigation actions.
  • Monitor issues and risks and provide regular status updates.
• Collaboration with R&D
  • Work closely with R&D teams to manage Solution Center activities and processes.
  • Define and maintain the Solution Center roadmap and master plan aligned with customer commitments.
• Commercial Contribution & Growth
  • Partner with commercial teams to support business development opportunities.
  • Build and further develop customer relationships to enable service growth.
• Customer & Stakeholder Management
  • Understand and manage customer expectations through effective governance.
  • Develop relationships with both business and technical stakeholders at different levels.
• Communication Management
  • Ensure timely and appropriate communication across stakeholders.
  • Maintain proper documentation and information flow.

• Degree in business, marketing, computer science, or a related field, or equivalent experience.
• Extensive experience managing complex IT programmes in an international environment.
• Knowledge of Amadeus products and solutions is an advantage.
• Experience in solution delivery or programme/project management within airline, travel or e commerce environments is beneficial.
• Leadership and stakeholder management skills.
• Ability to work across teams and diverse environments.
• Proficiency in English; additional languages such as Arabic or French are an asset.

• A critical mission and purpose - power the future of travel.
• A truly global DNA - global people, business and culture.
• Great opportunities to learn - on the job and formal training.
• A caring environment - supports professional growth and personal well being.
• A complete rewards offer - attractive compensation packages including salary, bonus, caregiving and health benefits.
• A flexible working model - enables work wherever and however you work best.
• A diverse and inclusive community - culture of belonging and fair treatment.
• A reliable company - trust and reliability in relationships with customers, partners and employees.
• Commitment to diversity and inclusion - leading in the tech industry.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.