Information Technology Manager

JOB PURPOSE

The IT Manager is responsible for overseeing the full spectrum of the organization's information technology operations. This role serves as the central point of leadership across four critical pillars:
Enterprise Resource Planning (ERP) systems, Technical Support, Cloud Infrastructure, and Cybersecurity. The IT Manager ensures that all technology systems are aligned with business objectives, reliably maintained, and protected against evolving threats — enabling seamless operations across the organization.

• Manage, configure, and continuously optimize ERP systems to support business processes across departments (Finance, HR, Supply Chain, Operations, etc.)
• Lead ERP upgrades, patches, and module rollouts in coordination with vendors and internal stakeholders
• Develop and enforce data governance standards and ERP usage policies
• Provide training and documentation to end-users and department administrators
• Monitor system performance, troubleshoot ERP-related issues, and coordinate vendor support
• Evaluate and recommend new ERP modules or integrations to meet evolving business needs

• Oversee the IT helpdesk function, ensuring timely resolution of hardware, software, and connectivity issues
• Define and enforce SLAs (Service Level Agreements) for all support tiers
• Manage and mentor the IT support team, including scheduling, performance reviews, and professional development
• Maintain asset inventory, procurement processes, and lifecycle management of IT equipment
• Implement and maintain IT service management (ITSM) practices and ticketing systems
• Ensure business continuity through proactive maintenance, backups, and disaster recovery planning

• Design, deploy, and manage cloud environments to support business applications and data workloads
• Oversee cloud cost management, resource optimization, and capacity planning
• Ensure high availability, fault tolerance, and disaster recovery capabilities across cloud services
• Lead cloud migration initiatives for on-premise systems where applicable
• Establish infrastructure-as-code (IaC) practices and automate provisioning workflows
• Monitor cloud performance, uptime, and SLA compliance using observability tools
• Collaborate with development teams to support Dev Ops and CI/CD pipeline requirements

• Develop and implement the organization's cybersecurity strategy, policies, and frameworks
• Oversee vulnerability assessments, penetration testing, and security audits on a regular basis
• Manage identity and access management (IAM), multi-factor authentication (MFA), and zero-trust security principles
• Monitor security events and manage incident response procedures, including investigation and remediation
• Ensure compliance with relevant regulations and industry standards (e.g., ISO 27001, NIST, GDPR, NCA)
• Conduct security awareness training programs for all staff
• Evaluate, procure, and manage security tools including firewalls, endpoint protection, SIEM, and DLP solutions

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field - Master's degree or MBA is a plus
• Minimum 7 years of progressive IT experience, with at least 3 years in a managerial or leadership role
• Experience in information technology space and solving various software and hardware problems
• Hands‑on experience managing ERP systems ( Microsoft Dynamics)
• Proven track record in managing cloud infrastructure across major platforms
• Demonstrated experience leading cybersecurity initiatives and responding to security incidents
• Experience managing IT helpdesk teams and end-user support operations
• Strong technical problem solving and communication skills