IT Technical Support Supervisor
Listed on 2026-07-11
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IT/Tech
IT Support, Systems Administrator, Network Administrator, IT Project Manager
Since 2004, 2P has been at the forefront of Saudi Arabia’s ICT landscape, delivering integrated technology solutions that help organizations accelerate digital transformation and enhance operational efficiency. With a strong foundation in innovation and service excellence, 2P continues to provide end-to-end solutions through its specialized business units and trusted market expertise. We are always looking to connect with talented professionals who are passionate about making an impact and growing within a dynamic, forward-looking environment.
We are seeking an experienced IT Technical Support Supervisor to oversee technical support operations and ensure the availability, reliability, and performance of the organization's IT infrastructure. The ideal candidate will lead technical support activities, coordinate infrastructure services, and ensure timely resolution of technical incidents while maintaining high service quality standards.
This role is ideal for a hands‑on technical leader with strong infrastructure knowledge, excellent troubleshooting capabilities, and a passion for delivering outstanding IT support services.
Key Responsibilities- Supervise daily Technical Support operations and Service Desk activities.
- Lead and mentor Technical Support Engineers.
- Monitor IT infrastructure including servers, storage, and network devices.
- Ensure timely resolution of incidents and service requests.
- Coordinate preventive and corrective maintenance activities.
- Maintain IT assets and infrastructure documentation.
- Monitor KPIs, SLAs, and service quality metrics.
- Perform root cause analysis for recurring technical issues.
- Coordinate with Infrastructure, Network, and Security teams.
- Prepare operational reports and recommend service improvements.
- Ensure business continuity through proactive infrastructure monitoring.
- Bachelor's degree in information technology, Computer Science, or a related field.
- Minimum 6 years of experience in Technical Support and IT Infrastructure.
- Previous experience supervising or leading an IT support team.
- Strong understanding of enterprise IT environments.
- ITIL certification is preferred.
- Technical Support
- IT Infrastructure
- Windows Server
- Active Directory
- Microsoft 365
- Networking
- VMware
- ITIL
- Incident Management
- Service Desk Operations
- Infrastructure Monitoring
- Leadership
- Root Cause Analysis
- Customer Service
- Team Management
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