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Senior VOC & CX Insights Strategist
Job in
Jeddah, Saudi Arabia
Listed on 2026-07-11
Listing for:
BUPA Arabia
Full Time
position Listed on 2026-07-11
Job specializations:
-
IT/Tech
Business Intelligence, Data Analyst
Job Description & How to Apply Below
Bupa Arabia is seeking a Customer Experience Strategy and Optimization leader to drive end-to-end CX. You will lead cross-functional teams, define a comprehensive CX strategy, and build a metrics framework.
You will map customer journeys, run analytics with SQL and Tableau, develop dashboards, and champion a data-driven, customer-centric culture across the organization.
This role emphasizes VOC, NPS programs, and continuous improvement through Kaizen and collaboration with Aramco/TPA teams.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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