Senior IT Infrastructure Engineer - Saudi Nationals, OTS

As an IT Infrastructure Engineer, you will implement and maintain critical IT infrastructure at your home site, reporting to the IT Manager. You will support business teams and remote support teams, serving as an escalation point for IT Support Technicians.

You will build technical depth across networking, systems administration, and infrastructure management, executing projects and contributing to operational excellence through hands‑on troubleshooting, proactive maintenance, and documentation.

• Implement and maintain IT infrastructure across software and hardware environments.
• Ensure networking and computing systems remain available during production hours.
• Maintain all IT equipment at optimum performance and meet departmental KPIs and SLAs.
• Configure and troubleshoot networking fundamentals: routers, switches, wireless APs, structured cabling (DNS, DHCP, VLANs, TCP/IP).
• Liaise with global SME teams to install and maintain networking/server infrastructure per Amazon standards.
• Perform site audits to ensure adherence to Amazon IT and Health & Safety guidelines.
• Run site‑level projects with business, fellow engineers, and remote support teams.
• Act as single point of contact for assigned projects and keep stakeholders informed.
• Create, review, and execute change‑management requests and project plans.
• Validate and sanity‑check the technical execution of projects.
• Manage equipment availability through continuous improvement and cost reduction.
• Identify root causes of operational issues and process inefficiencies.
• Maintain and create policies, procedures, processes, and documentation.
• Provide direction and support to IT Support Technicians on tickets and action items.
• Mentor and train technicians; act as technical contact for remote support teams.
• Support recruitment of new talent into the OpsTechIT group.
• Support customers across multiple buildings and remote sites.
• Represent IT in site meetings and act as escalation point for business and support functions.
• Manage contractor/supplier relationships; communicate technical issues and Amazon standards.
• Purchase equipment per policies, budgets, and operational demand.
• Contribute to a paid on‑call schedule for high‑severity incidents.
• Produce weekly reports covering metrics and work performed.

• 1+ year of experience in Windows Server technologies (AD, DFS, Print Services, SCCM).
• 2+ years of troubleshooting in a multi‑user, high‑availability environment.
• 2+ years of PC repair, troubleshooting, deployment, and liquidation.
• 1+ year of IT client, server, and network service delivery.
• 2+ years of networking (DNS, DHCP, SSL, OSI model, TCP/IP).
• 2+ years of corporate Windows, Mac, or Linux OS support.
• 2+ years of supporting a corporate network environment.
• High school diploma or equivalent.
• Experience supporting video‑conference and teleconference equipment.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information.