IT Applications Specialist

Jeddah, Saudi Arabia | Posted on 06/24/2026

The IT Applications Specialist is responsible for supporting the daily operational and administrative activities of enterprise applications within the Enterprise Systems section. This role serves as the first line of support for application-related requests and tickets, ensuring proper coordination, follow-up, and user assistance across business systems. The position also supports departmental coordination, software administration activities, and continuous learning within enterprise applications and business systems.

• Serve as the first line of support for enterprise application requests, incidents, and user inquiries.
• Receive, track, and follow up on support tickets and coordinate escalation to specialized teams when required.
• Provide basic troubleshooting and user guidance for enterprise applications and related systems.
• Monitor and follow up on issue resolution to ensure timely support and user satisfaction.
• Support users in routine operational and system-related activities.

• Support administrative activities related to enterprise systems and software platforms.
• Maintain software inventory records, licensing information, support agreements, and vendor documentation.
• Assist in vendor coordination and follow-up activities.
• Prepare basic reports, documentation, and operational records related to the Enterprise Systems section.
• Support compliance with software licensing and internal IT procedures.

• Support routine application administration and operational activities.
• Assist in simple reporting, configuration, or system support tasks when required.
• Coordinate with ERP, SIS, infrastructure, and application teams to ensure smooth daily operations.
• Support system monitoring and operational follow-up activities.