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NOC Engineer - Nokia RAN & Satellite operation
Job in
Jeddah, Saudi Arabia
Listed on 2026-07-18
Listing for:
LanceSoft Middle East
Full Time
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
Systems Engineer, IT Specialist
Job Description & How to Apply Below
Job Title
NOC Engineer - Nokia RAN & Satellite operation
LocationJeddah KSA
Duration12+ months
Role DefinitionProvide 24x7 monitoring, identify incidents quickly, perform initial troubleshooting, communicate effectively, and elevate issues when required.
Daily Duties Network Monitoring- Monitor all Wireless & NTN network elements.
- Monitor alarms across RAN, Transport, Core, & Satellite infrastructure.
- KPI Dashboard
- Alarm Dashboard
- Network Health Dashboard
- Service Availability
- OSS/CNC Platforms
- Acknowledge alarms immediately.
- Validate alarm legitimacy.
- Suppress duplicate alarms.
- Create incidents for validated alarms.
- Open incident tickets.
- Assign correct priority/severity.
- Document troubleshooting performed.
- Maintain accurate ticket updates.
- Ensure SLA compliance.
- Verify device reachability.
- Escalate according to the escalation matrix.
- Notify Tier 2.
- Notify vendors when required.
- Notify field operations as necessary.
- Escalate major outages immediately.
- Send outage notifications.
- Update management bridge.
- Participate in bridge calls.
- Update internal chat channels.
- Provide shift updates.
- Monitor maintenance windows.
- Validate change success.
- Perform post-change health checks.
- Identify rollback conditions.
- Update incident notes.
- Maintain shift logs / handover template.
- Record recurring alarms.
- Document known issues.
- Establish DCAP user credentials.
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