NOC Engineer - Nokia RAN & Satellite operation

Provide 24x7 monitoring, identify incidents quickly, perform initial troubleshooting, communicate effectively, and escalation issues when required.

Network Monitoring

Monitor all Wireless & NTN network elements.

Monitor alarms across RAN, Transport, Core, & Satellite infrastructure.

Continuously monitor:

Service Availability

OSS/CNC Platforms

Alarm Management

Acknowledge alarms immediately.

Create incidents for validated alarms.

Assign correct priority/severity.

Maintain accurate ticket updates.

Ensure SLA compliance.

Initial Troubleshooting

Escalate according to the escalation matrix.

Notify vendors when required.

Notify field operations as necessary.

Escalate major outages immediately.

Communications

Send outage notifications.

Update management bridge.

Participate in bridge calls.

Update internal chat channels.

Provide shift updates.

Change Monitoring

Monitor maintenance windows.

Validate change success.

Identify rollback conditions.

Documentation

Maintain shift logs / handover template.