Ecommerce CX & Journey Excellence Lead
Job in
Jeddah, Saudi Arabia
Listed on 2026-07-23
Listing for:
Total-TECH Co.
Full Time
position Listed on 2026-07-23
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Total-TECH Co. in Jeddah is seeking a seasoned CX leader to govern customer journeys across digital sales and support channels. You will drive VoC initiatives, track KPIs, and influence cross-functional teams to improve CX outcomes and reduce friction.
The role requires deep empathy, design thinking, and the ability to translate customer data into actionable improvements. A proactive, collaborative leadership style will be essential to succeed.
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