Application Manager

The Applications Manager owns the full lifecycle of the company’s core business applications across a multi-brand F&B operation of approximately 50 branches. The role is the central bridge between business operations, internal IT, and external vendors - translating operational needs into stable, integrated, and well-governed systems.

The primary mandate covers the Bonus Bites customer ordering platform, the new POS rollout , integration with Dynamics 365 Finance & Operations (on-premises), and the cloud-migration and API strategy that connects them.

• Own the platform post-handover: stabilization, release management, and the production roadmap across backend, mobile, payments, and loyalty.
• Manage core integrations: payment flows (Pay Tabs), loyalty (Dsquares), and menu/catalog sync , ensuring end-to-end transaction integrity.
• Define and enforce SLAs
  , including after-hours P1 coverage aligned to operational hours; coordinate vendor support and escalations.
• Lead the end-to-end rollout across all branches: configuration, menu and pricing setup, store onboarding, training, and hyper care.
• Govern the vendor relationship - commercial and technical - covering rate locks, SLA service credits, and MSA obligations.
• Standardize POS operations across brands while accommodating brand-specific requirements.
• Own functional and data integration between POS, ordering, and D365 F&O - sales posting, inventory, item/UOM mastering, and financial reconciliation.
• Safeguard data integrity at integration boundaries (UOM conversions, costing, inventory closing) and enforce change-control and logging governance.
• Partner with finance, costing, and accounting stakeholders to ensure operational data flows correctly into the ERP.
• Help define and execute the migration path for application workloads toward cloud and hybrid architectures.
• Establish and govern the API/integration layer connecting POS, ordering, loyalty, payments, and ERP - including standards for security, versioning, monitoring, and documentation.
• Reduce single points of failure and vendor-domain dependencies through proper environment, credential, and asset ownership.
• Act as the primary bridge between business operations (operations, finance, marketing) and IT - gathering requirements, prioritizing the backlog, and managing expectations.
• Manage external vendors and implementation partners: scope, SLAs, deliverables, escalations, and contractual obligations.
• Translate business problems into technical requirements, and technical constraints into clear business language.

• Maintain a prioritized application risk register, documentation, and architecture/integration maps.
• Run delivery using the internal ITSM platform (GLPI); enforce change management, incident handling, and release discipline.
• Contribute to IPO-readiness from an application-controls and documentation standpoint.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
• 7+ years in application management or delivery, with 3+ years managing teams or vendors.
• Hands-on experience integrating ERP (Dynamics 365 F&O strongly preferred) with operational systems such as POS, e-commerce/ordering, and payments.
• Proven POS implementation experience, ideally in F&B, retail, or hospitality at multi-site scale.
• Working knowledge of REST APIs, integration patterns, and cloud migration (Azure preferred).
• Strong vendor and stakeholder management, with the ability to operate as the business–IT bridge.
• Excellent Communication in both English and Arabic.

• Experience with mobile app platforms, payment gateways , and loyalty systems.
• Familiarity with SQL Server, ITSM tooling, and ITIL practices.
• Multi-brand F&B / QSR / hospitality background; exposure to IPO, audit, or compliance environments.