IS​/IT Manager

Location:

جدة, S02, SA.

This Full time on site position offers great opportunities for career growth. You’re energized by challenges, creative brand-building… and great coffee? The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of coffee – just like a skilled barista. From this beginning more than 30 years ago, the Nespresso brand concept, the Nespresso Trilogy: exceptional coffees, smart and stylish coffee machines and personalized, exclusive services, has revolutionized the way people enjoy their coffee and has evolved from pioneer to being the reference in portioned premium coffee.

Nespresso worldwide since its launch has enjoyed growth year on year. Our ambitions for coming years are sky high.

Currently we are looking for IT/IS Manager with the mission to:
Execute HQ IS-IT Strategy, deliver Market Roadmap, plans and delivers key Information Systems initiatives and projects, providing world‑class services and proactively cooperate with cross functional business partnerships locally and globally while identifying new opportunities and capabilities required to drive Market growth.

• Defines Local Information Systems Strategy in alignment with HQ Strategy:
  Ensures the overall HQ strategy is cascaded appropriately to the market.
• Align strategic IS plans with business objectives.
• Clearly communicate the objectives and associated accountabilities so they are understood by all, with the IS strategic options identified, structured and integrated with the business plans.
• Achieve competitive advantage, business innovation, and improved operational effectiveness and efficiency by exploiting information technology developments.
• Supports Market Cross Functional Alignment:
  Manages and delivers market IS Roadmap finding the correct balance between HQ requirements and MEA Regional requirements and market cross departmental needs.
• Fosters partnership between IS and other departments to enable the effective and efficient use of IS-related resources and provide transparency and accountability of the cost and business value of solutions and services.
• Defines and implement key business partnership with external vendors within market in alignment with procurement.
• Manages IS Business & Technology Service Portfolio:
  Manages the systems setup/configuration of HQ and local applications to achieve local needs.
• Accountable for services identification and service levels agreement with the business and compare them with the current service portfolio to identify new or changed services or service level options.
• Accountable to determine the necessary IT hardware and software required to meet the overall business strategy.
• Accountable for Market Asset Management: maintain an up-to-date and accurate record of all IT assets required to deliver services and ensure alignment with HQ configuration management and financial management.
• Manages the IS/IT Budget:
  Develops and gains approval for the CAPEX Budget based on the OP Approved strategic plan.
• Manages the Budget for the market through IS/IT initiatives.
• Establishes Budget and monitor the costs for IS/IT related expenses.
• Ensure operational efficiency:
  Works closely with all functional groups and IS team to identify, document, and resolve technology system and process issues, ensure continuous improvement practices are in place.
• Accountable for service availability, efficient management of resources, and optimization of system performance through prediction of future performance and capacity requirements (KPIs Management).
• Ensures IT infrastructure and related events are monitored.
• Stores sufficient chronological information in operations logs to enable the reconstruction, review, and examination of the time sequences of operations and the other activities surrounding or supporting operations.
• Achieves increased productivity and minimize disruptions through quick resolution of user queries and incidents.
• Enables fast and reliable delivery of change to the business and mitigation of the risk of negatively impacting the stability or integrity of the changed environment.
• Continues critical business…