Enterprise Systems Support Manager
Job in
Jeddah, Saudi Arabia
Listed on 2026-08-12
Listing for:
Confidential Jobs
Full Time
position Listed on 2026-08-12
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, IT Project Manager, IT Specialist
Job Description & How to Apply Below
Purpose
Lead enterprise technical support services, ensuring high-quality support, operational efficiency, and continuous improvement across technology environments.
Key Responsibilities- Lead technical support teams and daily operations.
- Establish support standards and service improvement initiatives.
- Monitor service performance and SLA compliance.
- Manage major incidents and escalations.
- Coordinate with infrastructure and application teams.
- Develop support processes and knowledge management practices.
- Manage vendors and support contracts.
- Bachelor's degree in Information Technology or related field.
- 10+ years of experience in technical support, including leadership roles.
- IT service management
- Leadership
- Incident management
- Service delivery
- Vendor management
- Problem-solving
- Communication
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