Quality Control

Responsibilities

• Coordinate and facilitate Disaster Recovery failover and failback activities across application, infrastructure, database, network, and security teams.
• Ensure DR activities are executed in line with approved DR runbooks, schedules, procedures, and escalation paths.
• Track the progress of assigned systems during DR testing and escrow issues, risks, or delays to the IT Operations team.
• Support communication and alignment between technical teams throughout DR exercises.
• Document execution status, incidents, risks, issues, decisions, and lessons learned during DR testing.
• Follow up on action items identified during DR exercises and track them through closure.
• Prepare DR test reports and maintain accurate DR-related documentation.
• Support periodic DR readiness reviews, documentation updates, and business continuity initiatives as required.
• Contribute to continuous improvement of DR procedures based on test outcomes and lessons learned.

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, Computer Engineering, or a related discipline.
• 2–4 years of experience in IT operations, infrastructure support, disaster recovery coordination, business continuity, or a related IT function is preferred.
• Good understanding of Disaster Recovery concepts, failover/failback processes, and IT infrastructure environments.
• Familiarity with Windows, Linux, databases, virtualization, storage, and networking concepts.
• Strong coordination, communication, stakeholder management, and follow-up skills.
• Ability to escape issues appropriately and maintain clear status updates during DR exercises.
• Familiarity with ITSM tools, DR runbooks, business continuity practices, and technical reporting.