IT Engineer, HelpDesk​/Support, IT Support

IT engineer

* Gives the first line of assistance for users either hiring or emailing.

Takes phone calls and e-mails from end-users that need help throughout the day to fix help workdesk ticket issues, this includes working with on-site and also remote users

Checks out individual issues and also recognizes their resource identifies possible solutions examination and also applies solutions

Troubleshoots application to determine as well as correct malfunctions and also various other functional problems

Handles the Helpdesk and also suggests improvements in procedure and also treatments

Study and evaluation of fads in staff member Helpdesk tickets submitted

Help with network as well as computer precautionary upkeep logging initiatives and also firm antivirus to ensure data integrity

Functions with arrangement and also setup of equipment to include PC's/ laptops, printers, workdesk phones, and so on.

Builds as well as keeps photos to deploy for brand-new customer laptop computers and computer's.Collaborates daily requests such as adding/deleting customers, keeping email groups, as well as various other various IT demands.

Evaluate new software applications as well as recommend purchases where appropriate.

Develops, creates, as well as keeps end-user documentation.

Maintains confidentiality with respect to the information being refined, saved, or accessed by the end-user on the network.

After normal-business-hours support is called for.

Advanced understanding of Microsoft Office Suite.

Advanced understanding of changing, transmitting and VLANS.Advanced knowledge of DHCP, DNS as well as TCP/IP.Job Kind:
Permanent.

Capability to commute/relocate:.Jeddah:
Accurately commute or preparing to move prior to starting work (Needed).