Information Technology Manager

JOB PURPOSE:

The IT Manager is responsible for overseeing the full spectrum of the organization’s information technology operations. This role serves as the central point of leadership across four critical pillars:
Enterprise Resource Planning (ERP) systems, Technical Support, Cloud Infrastructure, and Cybersecurity. The IT Manager ensures that all technology systems are aligned with business objectives, reliably maintained, and protected against evolving threats — enabling seamless operations across the organization.

• gManage, configure, and continuously optimize ERP systems to support business processes across departments (Finance, HR, Supply Chain, Operations, etc.
• )Lead ERP upgrades, patches, and module rollouts in coordination with vendors and internal stakeholder
• sDevelop and enforce data governance standards and ERP usage policie
• sProvide training and documentation to end-users and department administrator
• sMonitor system performance, troubleshoot ERP-related issues, and coordinate vendor suppor
• tEvaluate and recommend new ERP modules or integrations to meet evolving business need

• rt Oversee the IT helpdesk function, ensuring timely resolution of hardware, software, and connectivity issu
• es Define and enforce SLAs (Service Level Agreements) for all support tie
• rs Manage and mentor the IT support team, including scheduling, performance reviews, and professional developme
• nt Maintain asset inventory, procurement processes, and lifecycle management of IT equipme
• nt Implement and maintain IT service management (ITSM) practices and ticketing syste
• ms Ensure business continuity through proactive maintenance, backups, and disaster recovery planni

• ity Design, deploy, and manage cloud environments to support business applications and data worklo
• ads Oversee cloud cost management, resource optimization, and capacity plann
• ing Ensure high availability, fault tolerance, and disaster recovery capabilities across cloud servi
• cesLead cloud migration initiatives for on-premise systems where applica
• ble Establish infrastructure-as-code (IaC) practices and automate provisioning workfl
• ows Monitor cloud performance, uptime, and SLA compliance using observability to
• ols Collaborate with development teams to support Dev Ops and CI/CD pipeline requireme

• tion Develop and implement the organization’s cybersecurity strategy, policies, and framew
• orks Oversee vulnerability assessments, penetration testing, and security audits on a regular b
• asis Manage identity and access management (IAM), multi-factor authentication (MFA), and zero-trust security princi
• ples Monitor security events and manage incident response procedures, including investigation and remedia
• tion Ensure compliance with relevant regulations and industry standards (e.g., ISO 27001, NIST, GDPR,
• NCA)
  Conduct security awareness training programs for all s
• taff Evaluate, procure, and manage security tools including firewalls, endpoint protection, SIEM, and DLP solut

• tions
  Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field - Master's degree or MBA is
• a plus Minimum 7 years of progressive IT experience, with at least 3 years in a managerial or leadershi
• p role Experience in information technology space and solving various software and hardware pr
• oblems
  
  Hands-on experience managing ERP systems ( Microsoft Dyn
• amics)
  Proven track record in managing cloud infrastructure across major pla
• tforms
  
  Demonstrated experience leading cybersecurity initiatives and responding to security inc
• idents
  
  Experience managing IT helpdesk teams and end-user support oper
• ations
  
  Strong technical problem solving and communication

skills