Junior Management CX​/UX Research & Design

Job Responsibilities

• Develop and manage the UX Research Strategy amp Roadmap aligned with business and product goals
• Conduct qualitative amp quantitative user research usability testing personas and journey mapping
• Translate research findings into actionable UX experience recommendations
• Lead UX Research Operations including tools templates repositories SLAs and vendors
• Provide UX direction and governance and review key UX UI designs flows and prototypes
• Collaborate with Product UX UI IT CX Marketing and Business teams to improve digital experiences
• Track research impact and key UX usability KPIs

• 4 7 years of experience in UX Research, Customer Insights, or Human-Centered Design.
• Strong experience in qualitative & quantitative research and usability testing.
• Proficiency with tools such as User Testing, Maze, Dovetail, Optimal Workshop, Hotjar, Mixpanel, or GA.
• Experience with Personas, Journey Mapping, UX testing, and experience design.
• Strong stakeholder management, storytelling, presentation, and communication skills.
• Experience managing research vendors and research operations.
• Ability to translate research into UX strategy and design direction.