Windows Team Lead

WE’RE HIRING: WINDOWS TEAM LEAD – SAUDI ARABIA

Excis is a global IT support organization with a presence in 190+ countries, 6,000+ engineers, and support for 200+ enterprise clients. We deliver reliable, secure, and innovative IT solutions in a collaborative, people-first environment focused on professional growth and continuous learning.

We are seeking an experienced Windows Team Lead to provide technical leadership and operational oversight for enterprise Windows Server infrastructure and related services. The role will serve as a senior escalation point for complex incidents, infrastructure changes, security remediation, and technical guidance for Windows engineers.

The ideal candidate will have advanced experience with Windows Server, Active Directory, Group Policy, DNS, DHCP, VMware/VCF, Power Shell, enterprise applications, backup and disaster recovery, patch management, and infrastructure security.

Windows Infrastructure & Technical Leadership

• Lead the administration, availability, performance, and reliability of enterprise Windows Server environments.
• Establish Windows administration standards, best practices, and operational procedures.
• Mentor and provide technical guidance to L1/L2 Windows engineers.
• Review configurations, upgrades, maintenance activities, and technical implementation plans.
• Act as a senior escalation point for complex and critical infrastructure issues.
• Identify infrastructure risks and recommend improvements.

Active Directory, Group Policy, DNS & DHCP

• Lead support and troubleshooting for enterprise Active Directory and Group Policy environments.
• Resolve complex authentication, domain, policy, DNS, and DHCP issues.
• Review access controls, DNS/DHCP configurations, and service reliability.
• Support infrastructure changes and improvements involving directory and network services.

VMware, VCF & Automation

• Provide technical leadership for VMware and VMware Cloud Foundation (VCF) environments.
• Support Windows integration with virtualized infrastructure.
• Troubleshoot virtualization, capacity, and performance issues.
• Lead Power Shell scripting and automation for administration, monitoring, reporting, and remediation.
• Establish scripting standards and review automation solutions.

Enterprise Applications

• Provide Windows infrastructure support for Exchange, Citrix, and SCCM.
• Lead troubleshooting of application and infrastructure integration issues.
• Coordinate with application and infrastructure teams during incidents, upgrades, and maintenance.

Backup, Disaster Recovery & Security

• Provide technical oversight for backup and disaster recovery solutions.
• Support recovery planning, testing, and business continuity activities.
• Lead Windows Server patch management and security vulnerability remediation.
• Coordinate the closure of VA/CR findings and support security compliance.
• Review system security configurations, access controls, and remediation activities.

Incident, Change & Problem Management

• Lead the resolution of P1/P2 incidents and complex technical escalations.
• Coordinate technical teams during major incidents and provide stakeholder updates.
• Conduct and review Root Cause Analysis (RCA) and implement preventive actions.
• Lead Windows Server upgrades, migrations, patching, and infrastructure changes.
• Ensure approved change-management procedures, post-change validation, and production stability.
• Review incident trends and recommend continuous improvements.

Monitoring, Documentation & Shift Support

• Oversee monitoring, performance analysis, capacity management, and alerting for Windows infrastructure.
• Identify recurring performance and availability issues.
• Maintain accurate architecture, configuration, troubleshooting, operational, and RCA documentation.
• Develop technical guides…