System Administrator

Job Purpose:

To design, plan, implement, and maintain mission-critical enterprise systems, ensuring optimal performance, security, and recovery procedures. The role involves serving as a technical expert in system administration, recommending system redesigns, and providing high-level support to ensure seamless operations.

• Manage the day-to-day operations of FCMS host servers by monitoring system performance, configuration, maintenance, and repair. Maintain records of system downtime and equipment inventory.
• Manage Windows, Linux, and Mac systems to ensure compatibility and efficiency.
• Upgrade, install, and configure application software and server hardware.
• Perform troubleshooting as required, leading problem-solving efforts involving outside vendors and support personnel.
• Establish, maintain, and manage user and email accounts. Install, modify, and maintain systems and utility software on server computer systems. Provide server support for other software.
• Answer questions and troubleshoot product issues, focusing on problem resolution and documentation.
• Monitor and manage the progression of user cases and assigned tasks through to closure.
• Participate in team efforts to continuously improve work routines, processes, and product knowledge.
• Facilitate strong working relationships with the Fakeeh Care Solutions Delivery team.
• Ensure high availability and acceptable performance levels of mission-critical host computer resources.
• Assist the help desk and other teams with troubleshooting to identify root causes and provide technical support when needed.
• Install, configure, and maintain servers and storage systems.
• Perform server administration tasks, including user/group administration, security permissions, group policies, print services, event log monitoring, and resource management, ensuring seamless system integration.
• Monitor datacenter health using management tools and respond to hardware issues as they arise. Build, test, and maintain new servers as needed.
• Other duties as assigned within the scope of the job.

• Strong knowledge of system administration for Windows, Linux, and Mac operating systems.
• Proficiency in installing, configuring, and maintaining server hardware and software.
• Expertise in troubleshooting and resolving system and network issues.
• Ability to manage user accounts, email systems, and server support tasks.
• Strong problem-solving skills to address complex technical challenges.
• Excellent communication and collaboration skills to work with cross-functional teams and external vendors.
• Knowledge of datacenter management and hardware maintenance.
• Ability to monitor system performance and ensure high availability of critical resources.

• 2 - 3 years of experience in system administration or a related role.

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Excellent command of oral and written English and prefer Arabic.

• Professional certifications (e.g., MCSE, RHCE, CISSP) are highly desirable.