L2 Production Support & Administration

Position Summary

Algoquad is seeking an experienced, highly technical, and dedicated L2 Production Support & Administration professional with 3 to 5 years of professional experience to join our technology team onsite in Jeddah, Saudi Arabia, with immediate joiners in Jeddah or Riyadh strongly preferred. In this critical operational support and incident management role, you will spearhead L2 application maintenance, production data investigation, and REST API troubleshooting across mission-critical core banking, loan management, and enterprise financial platforms.

You will work closely with cross-functional software engineering, vendor management, and internal stakeholder teams to guarantee high system availability, rapid root-cause analysis, and robust security compliance in financial services production environments. Ideal candidates bring bilingual fluency in Arabic and English, extensive hands-on experience with modern log analysis tools, and a strong background in banking, fintech, and lending sectors.

As an L2 Production Support & Administration professional at Algoquad in Jeddah, Saudi Arabia, you will take full ownership of maintaining stability, performance, and security across enterprise production environments. Your day-to-day responsibilities encompass investigating production data using SQL, troubleshooting REST APIs, JSON, XML, and HTTP payloads using Postman, and performing deep log and trace analyses utilizing GCP Operations Suite, ELK, Grafana, or similar observability platforms.

You will support complex core banking systems such as Temenos, Finacle, FLEXCUBE, or Fineract, alongside ERP and BPM platforms. Working in a high-stakes environment, you will drive incident resolution, coordinate with external software vendors and development teams, maintain meticulous technical documentation, and remain comfortable supporting critical incidents outside standard working hours when required.

• Provide expert L2 application and production support for enterprise banking, lending, and financial platforms.
• Perform complex SQL queries and production data investigations to diagnose and resolve transactional discrepancies.
• Test, inspect, and troubleshoot REST APIs, JSON, XML, and HTTP requests using Postman and network debugging tools.
• Conduct advanced log and trace analyses using observability platforms such as GCP Operations Suite, ELK stack, or Grafana.
• Support core banking and loan management systems including Temenos, Finacle, FLEXCUBE, Fineract, or similar platforms.
• Maintain and support integrated Enterprise Resource Planning (ERP) and Business Process Management (BPM) platforms.
• Execute rigorous incident management, troubleshooting, and root-cause analysis (RCA) for production bottlenecks.
• Coordinate seamlessly with external software vendors, development teams, and business stakeholders.
• Ensure strict adherence to security baselines, data confidentiality protocols, and corporate governance standards.
• Provide flexible on-call support and handle critical production incidents outside standard working hours when required.

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Finance, or a related discipline.
• 3 to 5 years of professional experience in L2 application support, production operations, or technical administration.
• Strong practical knowledge of SQL and production data investigation methodologies within relational databases.
• Extensive technical expertise with REST APIs, JSON, XML, HTTP protocols, and API testing tools like Postman.
• Proven background in log and trace analysis using GCP Operations Suite, ELK stack, Grafana, or similar monitoring tools.
• Domain familiarity with core…