Senior Implementation Engineer Job Jeddah area,Saudi Arabia,IT/Tech

1 Collaborate with project managers and clients to understand project scope objectives and timelines

2 Develop detailed implementation plans including timelines resource requirements and risk assessments

3 Prepare and configure the necessary software and hardware environments for implementation

4 Install and configure software solutions according to client specifications and project requirements

5 Customize software settings and parameters to align with the client s business processes and needs

6 Integrate software with existing systems and databases ensuring seamless data flow and interoperability

7 Conduct thorough testing of the implemented solution to ensure it meets functional performance and security requirements

8 Identify and resolve any technical issues or bugs that arise during the testing phase

9 Work closely with quality assurance teams to ensure that the solution is fully functional and ready for deployment

10 Provide training to clients and end-users on how to use the implemented software effectively

11 Create user guides documentation and training materials to support client onboarding and usage

12 Offer ongoing technical support to clients during and after the implementation process addressing any questions or issues

13 Work closely with cross-functional teams including developers QA and project managers to ensure successful project delivery

14 Communicate regularly with clients to provide updates on implementation progress and address any concerns

15 Act as a liaison between the client and the technical team ensuring clear communication and understanding of requirements

16 Identify and troubleshoot technical issues that arise during implementation working to resolve them quickly and effectively

17 Provide root cause analysis for any problems encountered and implement preventive measures to avoid future issues

18 Escalate complex issues to senior engineers or developers when necessary ensuring timely resolution

19 Gather feedback from clients and internal teams to identify areas for improvement in the implementation process

20 Contribute to the development of best practices and standard operating procedures for software implementation

21 Stay current with industry trends tools and technologies related to software implementation and deployment

22 Maintain accurate and up-to-date documentation of implementation processes configurations and changes

23 Prepare regular reports on project status challenges and outcomes for management and clients

24 Ensure that all documentation is accessible to relevant stakeholders and updated as needed

25 Ensure that all documentation is accessible to relevant team members and updated regularly

26 Align all decisions and strategies with company s leadership before implementing

27 The team must be flexible with working hours and may need to work during weekends to meet project deadlines or client needs

28 This role requires traveling to various locations as needed to support project implementations client meetings and other business activities

29 Other duties as assigned within the scope of the job All Fakeeh Care employees are responsible for continuous improvement including Performing all duties and tasks in a manner that supports Fakeeh s Person-Centered care values Actively contributing to continuous improvement initiatives within the scope of the role Adherence to safety protocols and proactively seeking to address any job-related safety concerns Maintaining strict confidentiality of all sensitive information accessed or encountered during work Complying with cybersecurity policies and standards to protect Fakeeh s systems and participating in awareness training and initiatives to prevent cyber threats Adhering to and upholding Fakeeh Care s code of conduct policies and ethical standards Completion of mandatory education as per the requirement at least one month prior to expiration

Job Requirements

Skills and Abilities

-Strong understanding of software development and integration, including proficiency in programming languages, APIs, and databases to effectivelyimplement and troubleshoot solutions.
-Ability to analyze complex issues, identify root causes, and develop effective solutions, ensuring seamless implementation and minimal disruption to client operations.
-Excellent interpersonal skills to work with cross-functional teams and clients,clearly conveying technical information and gathering requirements to ensure successful project delivery.
Experience:

5-7 years Relevant experience in software…