Specialist - Field Services ( FIS
Listed on 2026-10-02
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IT/Tech
IT Support, Desktop Support, Technical Support, Systems Administrator
Education Qualification
Bachelor?s degree/diploma in computer science or information technology or equivalent
Skills- Primary ->
Technology | Desktop Applications | 2 - Knowledgeable - Primary ->
Technology | Windows OS | 2 - Knowledgeable - Primary ->
Behavioral | Aptitude|Communication | 1 - Aware - Secondary ->
Behavioral | Aptitude|Communication | 1 - Aware - Secondary ->
Behavioral | Aptitude | Information Processing | 1 - Aware - Secondary ->
Technology | Basic Network, Basic Datacenter, Security | 1 - Aware - Secondary ->
Technology | MAC OS | 1 - Aware
Technology | Microsoft Certified Professional (MCP), CompTIA A+ Certification
ResponsibilitiesField Services support Engineers? primary responsibility is to provide support to an organization?s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands and feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries
To support daily technical support activities for computers and all other end point devices
Update the support ticket with the progress
To set up and test desktop computer peripherals
To perform the system changes adhered to organizational policies
Conduct remote desktop troubleshooting to end-users along with documentation ticket maintenance
Maintain technical documentation in association with other functional departments
Technical Skills Hardware and Networking:Hardware Knowledge on multiple vendor end point products to troubleshoot and isolating hardware issues
Ability to provide physical support for mounting of DC HW, basic connectivity establishment
Ability to Install remote tools like Putty to establish connectivity between two devices
Ability to replace allowed HW components (such as HDD, memory)
Ability to work with various assessment tools to identify the different hardware models available
Ability to test the compatibility of Image with the various hardware models available, where needed
Windows Operating System:Exchange and Mobility Clients:
Printer management:
Backup and Recovery:
Audio, Video support:
End Point Security:
Vendor co-ordination:
Asset management:
Incident management:
Patch management: MAC OS Support:
Basic Linux knowledge is an added advantage
VIP User Support:(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).