Operations Support Engineer/L2 Support – IT Operations
Listed on 2026-10-11
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IT/Tech
IT Support, Systems Administrator, Technical Support, Windows Server
Location: Jeddah, Saudi Arabia
Job Category: IT Support, IT Operations, Technical Support, Systems Administration, Network Support
Job OverviewAn opportunity is available for an Operations Support Engineer / L2 Support professional in Jeddah, Saudi Arabia. The position is suitable for candidates with 1–3 years of experience in IT operations, technical support, troubleshooting, and infrastructure maintenance.
The successful candidate will help maintain Windows systems, resolve technical incidents, support hardware and peripherals, and troubleshoot network and directory services. Applicants should be comfortable working in a shift-based environment and providing on-call support when required.
Key Responsibilities- Provide Level 1 and Level 2 IT support and troubleshoot technical issues.
- Support Windows Server and Windows client environments.
- Diagnose and resolve hardware and peripheral-related problems.
- Support Active Directory and troubleshoot TCP/IP, DNS, and DHCP issues.
- Analyze Windows Event Viewer logs to investigate system and application issues.
- Assist with basic Microsoft SQL Server-related support tasks.
- Document incidents and support operational continuity.
- Work rotating shifts and provide on-call support when required.
- 1–3 years of experience in IT operations or technical support.
- Knowledge of Windows Server and Windows client systems.
- Experience with L1/L2 support and troubleshooting.
- Familiarity with hardware and peripheral support.
- Understanding of Active Directory, TCP/IP, DNS, and DHCP.
- Knowledge of Windows Event Viewer and log analysis.
- Basic knowledge of Microsoft SQL Server.
- Willingness to work shifts and provide on-call support.
Salary, benefits, and other employment conditions have not been specified in the vacancy announcement. Candidates should confirm these details with the recruiter.
This opportunity may help candidates develop practical experience in IT operations, systems support, network troubleshooting, and incident management.
Employment DetailsPosition: Operations Support Engineer / L2 Support
Location: Jeddah, Saudi Arabia
Experience: 1–3 years
Work Arrangement: Shift-based, with on-call support
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