IT Support Specialist
Listed on 2026-10-28
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IT/Tech
IT Support, Systems Administrator, Technical Support, Network Administrator
To provide reliable and responsive technical support that ensures the availability performance and security of information technology systems and services The role enables business continuity and operational efficiency by resolving technical issues supporting end users and contributing to the continuous improvement of IT infrastructure and support processes
Provide first-line technical support to staff resolving hardware and software issues in a timely manner
Monitor and maintain IT systems ensuring optimal performance and minimal downtime
Collaborate with team members to implement IT solutions that improve user satisfaction and operational efficiency
Identify and recommend improvements to existing IT processes and systems driving innovation within the department
Mentor junior IT staff and participate in training sessions to enhance team capabilities
Bachelor s degree in Computer Science, Information Technology, or a related field
1-3 years of experience in IT support or a similar role
Proficiency in Windows and Mac OS systems, networking, and troubleshooting applications
Strong communication and problem-solving skills, with a customer-centric mindset
Cisco Certificate. Managing Office Applications IT Fundamentals (hardware and network)
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