Digital Product & Portfolio Manager

For one of our clients, we are looking for a Senior Manager – Digital Product & Portfolio Management to lead the business-side coordination of a portfolio of digital products, platforms and capabilities. This hands-on role will turn customer and business needs into clear product roadmaps, prioritized initiatives and delivery-ready requirements working closely with business teams, technology, architecture, UX/CX, data, cybersecurity and external partners.

• Maintain an integrated roadmap across digital products, customer journeys, platforms and strategic initiatives.
• Assess and prioritize opportunities based on business value, customer impact, readiness, risk, dependencies and strategic alignment.
• Lead discovery and define customer problems, use cases, capabilities, requirements and success measures.
• Coordinate connected capabilities across eCommerce, CRM, customer engagement, Voice of Customer, analytics, AI, automation and partner platforms.
• Manage product backlogs, epics, user stories, acceptance criteria and release scope.
• Coordinate business-side delivery from design and build through testing, launch, stabilization and ongoing optimization.
• Work with Architecture and Engineering to assess solution options, including build, buy, reuse and hybrid approaches.
• Monitor adoption, conversion, customer experience and operational performance; recommend improvements.
• Support portfolio governance, executive reporting, business cases, investment analysis and vendor coordination.
• Coordinate UAT, operational readiness, launch requirements and inputs from cybersecurity, privacy, legal, accessibility and quality teams.

• Bachelor’s degree in Business, Computer Science, Information Systems, Engineering, Digital Business, Product Management or a related field.
• 8–12+ years of relevant experience, including 3–5 years in senior digital product, platform or portfolio roles.
• Hands-on experience with product discovery, roadmaps, prioritization, backlogs, requirements, cross-functional delivery and launch readiness.
• Experience managing multiple digital products or connected capabilities in complex, customer-facing environments.
• Understanding of SaaS ecosystems, API integrations and enterprise technology dependencies.
• Strong commercial analysis, stakeholder management, problem-solving and executive communication skills.
• Experience in digital commerce, B2B platforms, insurance, banking, fintech, telecommunications or a similar transactional environment is highly preferred.
• Exposure to CRM, customer engagement and analytics platforms;
  Salesforce, Sprinklr or Qualtrics experience is an advantage.
• Familiarity with Agile tools such as Jira, Azure Dev Ops or Confluence, and experience coordinating vendors or systems integrators.
• Product certifications such as PSPO, CSPO or SAFe Product Manager/Product Owner are an advantage.