Service Desk Technician
Job in
Jeddah, Saudi Arabia
Listed on 2026-11-07
Listing for:
Client of Eram Talent
Full Time
position Listed on 2026-11-07
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
The Service Desk Technician provides first-level and some second-level IT support to users through phone email live chat and walk-in services The role involves troubleshooting technical issues resolving user queries escalating complex problems and ensuring timely support for both on-site and remote users
Key Responsibilities- Respond to IT support requests via telephone email live chat and walk-ins
- Provide first-level and basic second-level technical support to users
- Troubleshoot and resolve hardware software network and connectivity issues
- Support on-site and remote users
- Set up new user accounts and perform password resets
- Escalate complex technical issues to second-line support teams
- Track and follow up on unresolved support requests until closure
- Assist with software installation and troubleshooting
- Maintain and update service desk records and web pages
- Ensure compliance with IT security policies and procedures
- Provide 24 7 technical support on a shift basis
- Maintain issue logs and report administrative and security concerns
- Support the service desk team with daily technical activities
- High School Diploma; a Degree in an IT-related discipline is preferred.
- Minimum 3 years of experience as an IT Service Desk Analyst or in a similar role.
- Strong computer and technical troubleshooting skills.
- Familiarity with Windows, Mac, and Linux operating systems.
- Knowledge of Wi-Fi, cellular technologies, and general IT troubleshooting.
- Good customer service and communication skills.
- Ability to troubleshoot and resolve user technical issues.
- Good teamwork and problem-solving abilities.
- Ability to work in a 24/7 shift-based environment.
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