IT Support Engineer – End-User Support & IT Service Desk

Company: MEPCO

Location:

Jeddah, Saudi Arabia
Job Category:
Information Technology (IT) & Software;
Customer Service & Support

Experience:

2+ Years

MEPCO is looking for a hands-on IT Support Engineer to provide day-to-day technical support to employees across company sites in Jeddah, Saudi Arabia.

The role involves end-user support, hardware and software troubleshooting, Microsoft 365 administration, basic network support, IT asset management, and incident handling through Zoho Desk. The ideal candidate should have practical IT support experience, strong troubleshooting abilities, and a customer-service-oriented approach.

• Provide daily end-user support across company sites.
• Log incidents and service requests using Zoho Desk.
• Install and troubleshoot Windows, Microsoft 365, laptops, desktops, and approved user software.
• Support printers, Avaya IP phones, CCTV systems, and time-attendance devices.
• Resolve basic network, Wi-Fi, VPN, and login issues.
• Escalate complex technical incidents to the L2 support team.
• Perform approved account setup, password resets, and employee onboarding/offboarding tasks.
• Prepare, tag, assign, and collect IT devices.
• Maintain accurate IT asset records.
• Apply approved software updates and endpoint protection.
• Identify and report security alerts.
• Meet SLA targets and document troubleshooting solutions.
• Confirm issue resolution with users.

• Bachelor’s degree or diploma in IT, Computer Science, or a related field.
• Minimum 2 years of experience in an IT support or service desk role.
• Hands-on experience with Windows and Microsoft 365.
• Experience with ticketing tools;
  Zoho Desk knowledge is an advantage.
• Working knowledge of networking fundamentals.
• Understanding of VPN and endpoint support.
• Good communication skills.
• Strong customer-service mindset.

Salary details, employment benefits, and career development opportunities have not been specified. Candidates should confirm these details with the employer.