Senior UX Researcher

• Plan and conduct qualitative and quantitative UX research aligned with business and design decisions.
• Define research questions, methods, participant profiles, and study objectives.
• Recruit, screen, and moderate research sessions in Arabic and English.
• Conduct moderated and unmoderated usability testing using task-based protocols.
• Evaluate existing journeys through expert reviews, analytics, complaints, and customer evidence.
• Conduct heuristic and accessibility evaluations, including manual keyboard and screen-reader testing.
• Analyse digital adoption, abandonment, task success, errors, satisfaction, and other behavioural metrics.
• Conduct competitive benchmarking across relevant banking and digital experiences.
• Develop customer segments, personas, and moments-of-truth insights where required.
• Translate research findings into clear, actionable design decisions within Agile sprint cycles.
• Maintain research documentation, evidence, repositories, and decision traceability.
• Apply appropriate privacy, consent, security, data-retention, and research-operation standards.
• Distinguish usability issues from design, content, accessibility, system, and software defects.
• Conduct re-testing and provide evidence for resolving high-severity findings.
• Present findings to design, business, technology, and compliance stakeholders.
• Mentor junior researchers and support knowledge transfer to client teams.

TO BE SUCCESSFUL IN THE ROLE YOU NEED6u years of UX research experience, including 3+ years in enterprise, financial services, or regulated products.

• Fluent Arabic and English with proven experience moderating research in both languages.
• Strong mixed-method research experience across qualitative and quantitative approaches.
• Proven experience conducting usability testing with objective measures and task-based protocols.
• Experience with research recruitment, consent, scheduling, incentives, and data handling under formal privacy controls.
• Strong skills in heuristic evaluation, accessibility evaluation, analytics, and behavioural-data interpretation.
• Experience establishing or maintaining research repositories.
• Strong analytical, presentation, and stakeholder-management skills.
• Experience working in Agile/Scrum environments.
• GCC/KSA banking, fintech, or regulated-sector experience is an advantage.
• Knowledge of UX design and WCAG 2.2 AA is a plus.
• Experience researching customers with different accessibility needs is an advantage.
• Experience with surveys, statistical analysis, or establishing research capabilities is a plus.
• Degree or diploma in HCI, Psychology, Social Sciences, Human Factors, Design, or a related field.