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Key Account Specialist

Job in Jeddah, Saudi Arabia
Listing for: Mohammed Abdallah Sharbatly CO.LTD
Full Time position
Listed on 2026-01-23
Job specializations:
  • Supply Chain/Logistics
    Dispatcher
Salary/Wage Range or Industry Benchmark: 150000 - 200000 SAR Yearly SAR 150000.00 200000.00 YEAR
Job Description & How to Apply Below

Key Account Management

  • Serve as the primary operational contact for assigned key customers.
  • Manage customer relationships on a daily operational level, ensuring alignment with agreed SLAs.
  • Maintain strong communication with customer stakeholders (operations, logistics, finance).
3PL Operations Coordination
  • Coordinate transport, warehousing, and value-added services execution for key accounts.
  • Liaise with internal teams to ensure on-time delivery, asset availability, and service continuity.
  • Monitor execution of:
  • Dry & temperature-controlled transport
  • Warehousing & cross-docking
  • Distribution & last-mile activities
Service Performance & SLA Monitoring
  • Track service KPIs (OTIF, dwell time, utilization, damages, temperature compliance).
  • Proactively identify risks, delays, or deviations and implement corrective actions.
  • Prepare and share performance reports with customers as required.
Commercial & Financial Coordination
  • Support monthly billing validation, including:
  • Service confirmations
  • Additional charges (overtime, waiting time, special assets)
  • Dispute resolution in coordination with Finance
  • Ensure pricing and services are applied as per signed contracts and rate cards.
Compliance & Quality Assurance
  • Ensure compliance with:
  • SFDA / GDP requirements
  • Customer-specific SOPs
  • ATCL internal quality standards
  • Support audits, inspections, and customer reviews.
Skills Technical Skills
  • Strong understanding of 3PL operations
  • Familiarity with ERP / TMS / WMS systems Microsoft D365 knowledge is a strong advantage
  • Commercial awareness (rates, margins, cost drivers)
  • Reporting and data analysis skills (Excel, dashboards)
Soft Skills
  • Excellent communication and stakeholder management
  • Strong problem-solving and escalation handling
  • High sense of ownership and accountability
  • Ability to operate under pressure and tight deadlines
Languages
  • English – Fluent (mandatory)
  • Arabic – Preferred
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