Key Account Specialist

Key Account Management

• Serve as the primary operational contact for assigned key customers.
• Manage customer relationships on a daily operational level, ensuring alignment with agreed SLAs.
• Maintain strong communication with customer stakeholders (operations, logistics, finance).

• Coordinate transport, warehousing, and value-added services execution for key accounts.
• Liaise with internal teams to ensure on-time delivery, asset availability, and service continuity.
• Monitor execution of:
• Dry & temperature-controlled transport
• Warehousing & cross-docking
• Distribution & last-mile activities

• Track service KPIs (OTIF, dwell time, utilization, damages, temperature compliance).
• Proactively identify risks, delays, or deviations and implement corrective actions.
• Prepare and share performance reports with customers as required.

• Support monthly billing validation, including:
• Service confirmations
• Additional charges (overtime, waiting time, special assets)
• Dispute resolution in coordination with Finance
• Ensure pricing and services are applied as per signed contracts and rate cards.

• Ensure compliance with:
• SFDA / GDP requirements
• Customer-specific SOPs
• ATCL internal quality standards
• Support audits, inspections, and customer reviews.

• Strong understanding of 3PL operations
• Familiarity with ERP / TMS / WMS systems Microsoft D365 knowledge is a strong advantage
• Commercial awareness (rates, margins, cost drivers)
• Reporting and data analysis skills (Excel, dashboards)

• Excellent communication and stakeholder management
• Strong problem-solving and escalation handling
• High sense of ownership and accountability
• Ability to operate under pressure and tight deadlines

• English – Fluent (mandatory)
• Arabic – Preferred