Assistant Manager

Location

Saudi Arabia, Jeddah – Temp 6 Month

The role is responsible for managing end-to-end customs clearance, shipment coordination, documentation control, broker management, authority follow‑up, warehouse coordination and operational reporting to ensure smooth import/export clearance, timely goods receipt, compliance with regulatory requirements and continuous improvement of shipment lead time and service performance.

• Shipment Management & Daily Operations – Monitor and extract new shipments from internal platforms such as DBS M&M and in‑transit email updates daily, segregate shipments among clearing brokers based on category, business needs, destination and urgency, assign categories and share details, coordinate new shipment handover, manage virtual destination requests, send pre‑arrival notifications, track arrival status, check and share shipping documents, perform daily checks through FASAH reports, follow up on Q‑block status.
• SFDA Quality & Compliance Coordination – Verify SFDA shipment status, ensure warehouse teams receive Q‑block items pending release, coordinate with inspectors, ensure lab test payments, manage shipment quality issues, liaise with authorities, cross‑check with IMS and warehouse on quality issues, support SALAM shipments.
• Documentation, Tracking & Reporting – Update sea shipment trackers, PO sheets, SFDA tracking sheet, review DOR operation sheets, update container and transportation tracking, update delivery plan, conduct health checks on container reports, prepare critical shipment reports, send freight invoices, prepare COR slides and operational reports.
• Communication & Stakeholder Coordination – Follow up with IMS on missing documents, ensure brokers receive docs for virtual requests, coordinate with Tax, RSA, Finance, Warehouse, IMS, DSP, Quality and broker teams, supervise daily clearance tasks, maintain communication with clearing agents.
• Broker & Performance Management – Monitor clearing agent delivery, lead daily DOR meetings, participate in OPC calls, conduct monthly broker performance reviews, track lead time KPIs, support performance improvement initiatives.
• Export & Cross‑OPC Coordination – Coordinate export shipments from Saudi warehouses to other OPCs, follow up on export documentation and readiness, support cross‑market shipment coordination.

• Minimum 2 years of experience in customs clearance or supply chain.
• Bachelor's Degree in Business or related field.
• Excellent communication skills.
• Very good in Excel.
• Previous experience with SAP system is preferred.
• Strong stakeholder management skills.