Head of Supply Chain Excellence

Job Purpose

Lead the end-to-end continuous improvement and control activities across all supply chain functions; to improve performance, eliminate waste, and control SC spending, which include:

• Managing SC income & associated SLAs.
• Manage SC P&L (CAPEX & OPEX).
• Managing SC physical capacity & needed resources across the DCs & fleet.
• Managing SC projects, disconnects’ resolution & cross-functional alignments.
• Standardization and governance of SC internal and cross-functional processes.

• Lead identifying the Supply Chain objectives, financial budgets, and organizational structure in line with the company strategy.
• Achieve targeted SC income through approving the new suppliers’ contracts, negotiating the SC SLAs for contracts’ renewal, allocating SC OPEX down to the SKU/supplier level, linking new items creation to suppliers’ agreements, analyzing requested special orders & associated SC cost, closing DC rebate gaps, and updating the pallets providers terms.
• Control the Supply Chain spending within budgeted expenditure elements (CAPEX & OPEX), across the entire SC functions.
• Optimize Supply Chain physical capacity utilization through controlling the items listing, re-activation, delisting, DC/DSD conversion, and DC inventory level in addition to amending the DC capacity, fleet mix, and 3PL capacity.
• Monitor the operational performance and KRIs across all SC functions and lead the needed corrective action plans.
• Partner with the commercial teams to achieve the company sales, private label sales, importation range sales, and net profit targets; within the scope of SC impacting activities.
• Manage the agreed SC projects and represent the Supply Chain team in cross-functional projects while aligning with related stakeholders for their concerned business areas.
• Identify, prioritize, manage and monitor all Supply Chain improvement initiatives, in addition to related business review meetings and the associated action plans.
• Manage the resolution of audit findings and risk review across all Supply Chain functions, in compliance with the board-approved authority matrix.
• Investigate raised concerns against Supply Chain activities, manage business conflicts among involved departments, and align with the corresponding stakeholders on the needed corrective actions and contingency plans.
• Standardize and monitor the business activities across all Supply Chain functions; in order to improve performance and eliminate waste.
• Build and update Supply Chain standard operating procedures, in alignment with the internal and cross-functional stakeholders up to the executive-level authorization.
• Build, update and maintain Supply Chain reports, KPIs and dashboards for SC functions’ day-to-day work, cross-functional visibility, and executive team’s decision making.
• Provide SC analytics support needed for incidents investigation, business ideas simulation, contracted consulting firms, and strategic business partners.
• Manage periodical and ad-hoc requests that link the systems gaps between Operations and Supply Chain functions, including but not limited to: overstock RAs, D&E RAs, RTV requests, additional DSD orders, NTI orders, manual pre-issue, loose pieces allocation, replacement POs, incident reporting, temporary replenishment hold and store closure requests