Chief Operating Officer

The COO will own the full operational backbone of Mishkat, reporting directly to the CEO and serving as a key member of the executive leadership team. This is a high-impact role for an operator who thrives on building robust systems in a fast-moving, hands-on environment.

• Lead all factory processing and packaging operations, ensuring quality, efficiency, and food safety standards
• Oversee logistics and distribution operations across all sales channels
• Manage end-to-end supply chain operations, from sourcing through to last-mile delivery
• Own cold chain management and warehousing, ensuring product integrity and freshness at every stage
• Direct purchasing and agricultural produce sourcing strategy
• Build, scale, and continuously improve operational processes and systems to support company growth
• Partner closely with the CEO and leadership team on operational strategy, budgeting, and performance against company targets
• Develop and monitor operational KPIs, budgets, and performance dashboards.
• Drive operational excellence, cost optimization, and continuous improvement initiatives.
• Lead cross-functional teams across Operations, Supply Chain, Procurement, Logistics, and Warehousing.
• Ensure compliance with food safety, quality, and regulatory requirements.
• Oversee ERP implementation, optimization, and operational reporting.

• Bachelor's degree in Engineering, Supply Chain Management, Operations Management, Business Administration, or a related field. An MBA is an advantage.
• Minimum 15 years of progressive operations leadership experience.
• Proven experience in an FMCG company selling fresh produce
• Experience in a startup environment, or experience standing up a new division, branch, or factory from the ground up
• Strong understanding of fresh produce, with hands-on experience operating a factory or running a distribution center in a similar field
• Experience implementing or managing ERP systems (e.g., Odoo, SAP, Microsoft Dynamics, Oracle).
• Proven experience working in Saudi Arabia is essential.
• A track record of building and leading operational teams, with strong cross-functional leadership skills
• Comfortable operating in a fast-paced, resource-conscious growth environment, balancing strategic thinking with hands-on execution.
• Must be based in or willing to relocate to Jeddah, Saudi Arabia.