Assistant Manager, Customs Clearance Temp

Location:

Saudi Arabia, Jeddah – Temp – 6 Month

The role is responsible for managing end-to-end customs clearance shipment coordination documentation control broker management authority follow-up warehouse coordination and operational reporting to ensure smooth import export clearance timely goods receipt compliance with regulatory requirements and continuous improvement of shipment lead time and service performance

• 1 Shipment Management & Daily Operations
  • Monitor and extract new shipments from internal platforms such as DBS M & M and in-transit email updates on a daily basis
  • Assign shipment categories and share required shipment details with the relevant clearing agents
  • Send pre-arrival notifications to warehouse teams across all DCs to ensure readiness for inbound shipments
  • Track shipment arrival status with warehouse teams and brokers to ensure shipments are received arrived and goods-receipted correctly
  • Check and share air and road shipment emails including required shipping documents such as packing lists and sea waybills when needed
  • Perform daily checks through FASAH reports to confirm shipment clearance status and readiness for sale
  • Follow up with warehouse teams on shipments under Q-block status and review related reports such as Iqbal Report
• 2 SFDA Quality & Compliance Coordination
  • Verify SFDA shipment status to determine whether items are released under review or require further action
  • Ensure warehouse teams receive items under Q-block status when SFDA release is still pending
  • Coordinate with SFDA inspectors and provide warehouse location details for sample collection when required
  • Follow up on lab test payments by ensuring brokers share proof of payment for required laboratory tests
  • Manage shipment-related quality issues such as rusted or damaged containers by coordinating with shipping lines quality teams IMS and brokers
• 3 Documentation Tracking & Reporting
  • Update sea shipment tracker files and PO sheets with new shipment details
  • Maintain and update the daily SFDA tracking sheet with new shipments and status updates
  • Review daily DOR operation sheets per broker to track shipment progress and pending actions
  • Update container tracking sheets based on cleared shipments and actual operational status
  • Update transportation tracking files shared with brokers and follow up on broker actions
  • Update the delivery plan report with new shipments and refresh the daily delivery plan schedule
  • Conduct daily health checks on in-yard container reports to maintain clean records and support zero in-yard container targets
• 4 Communication & Stakeholder Coordination
  • Follow up with IMS teams regarding missing documents required for customs clearance
  • Ensure brokers receive the required documents in advance to complete virtual requests and clearance activities on time
  • Coordinate with Tax RSA Finance Warehouse IMS DSP Quality and broker teams to resolve operational blockers
  • Maintain regular communication with clearing agents to monitor shipment status pending documents delivery plans and operational performance
• 5 Broker & Performance Management
  • Monitor clearing agent delivery and operational performance on a daily basis
  • Lead daily DOR meetings with clearing agents to review shipment status pending actions and operational issues
  • Participate in OPC calls to review missing documents shipment KPIs and clearance performance
  • Conduct monthly face-to-face broker performance review meetings
  • Track and review lead time KPIs demurrage detention and clearance-related delays
• 6 Export & Cross-OPC Coordination
  • Coordinate export shipments from Saudi warehouses to other OPCs
  • Follow up on export documentation shipment readiness and broker support requirements
  • Support cross-market shipment coordination by ensuring documents clearance requirements and timelines are aligned
• 7 Financial Coordination & Payment Follow-up
  • Coordinate with the finance team to close open purchase orders and resolve GR IR pending items
  • Raise payment tickets and follow the required payment workflow including sign-off scanning upload to NBS SharePoint updates tracker updates email follow-up and closure monitoring
  • Follow up on broker-related payments freight invoices lab test payments and other clearance-related financial requirements

• Minimum 2 years of experience in customs clearance or supply chain
• Bachelor Degree in Business or any other related field
• Excellent communication skills
• Very good in excel
• Previous experience with SAP system is preferred