General Manager

Key Responsibilities

• Develop and implement a long‑term strategy for the organization to achieve business goals and objectives.
• Determining the organization long‑term goals and identifying its various business units.
• Determining the organization strengths and weaknesses and recognising business priorities.
• Overseeing the organization day-to-day operations, including managing budgets, resources, and employees.
• Assigning team goals, tracking and assessing team performances.
• Motivating teams to achieve their goals, finding shortcomings, and evaluating the steps needed to plug performance gaps.
• Monitoring market and industry trends to determine business opportunities and challenges.
• Develop and maintain relationships with customers, vendors, and partners.
• Guide, oversee, and ensure all teams develop and maintain conducive relationships with each stakeholder.
• Ensure that business decisions and operations comply with specific laws and regulations.
• Analysing data and performance metrics to make informed decisions.
• Assist in developing skills related to understanding, analysing, and visualising data and performance metrics.
• Managing timelines for successful and timely delivery of duties.
• Streamline operations, reduce costs and improve service delivery.
• Maintain high customer satisfaction through effective service management and client relations.
• Communicate effectively with various stakeholders, including clients, employees and regulatory bodies.
• Oversee the company’s financial performance, including budgeting, forecasting and financial reporting.
• Manage the company expansion into new business markets.
• Looking for and implementing new technology that supports the company in the long term and copes with the current changes in technology.
• Look for new technology that supports and links the company division together to improve its process and workflows.
• Oversee the entire administration and support functions department of the company.

• 5+ years of experience in the same role of General Manager within an event/hospitality company, or at the Director level role.
• Business Administration degree in business administration, logistics, and supply chain management, transportation or a related field is often required.
• A Master's degree can be advantageous.
• Relevant certifications in transportation management, project management (PMP) or logistics can be beneficial.
• Knowledge of general usage of Microsoft Office Suite.
• Understand budgeting, financial reporting and cost control within the context of transportation services.
• Knowledge of performance setting of the entire corporate office and business expansion.

• Ability to lead, motivate and manage a diverse team.
• Capability to develop and implement a long‑term strategy.
• Strong verbal and written communication skills.
• Ability to assess quickly and address operational challenges.
• Ability to negotiate contracts with clients, suppliers and partners.
• Ability to manage time effectively and prioritise tasks.
• Ability to handle unexpected situations and make quick decisions.
• Flexible to adapt to changing circumstances.